Casinova Online Casino - プレイヤーのアカウントは閉鎖されましたが、不要なメッセージが残っています。

I do not want to get any more sms by this casino. The casino closed my account (which I dont care about) so I cannot update the sms setting on my own. The casino also doesnt respond to my mails.

I hereby also declare that should the casino continue to send advertising SMS messages, I reserve the right to assert claims for damages and to initiate legal action in the form of an injunction under german law.

Dear karlzimmermann975,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise when exactly was your account closed?
• How often do you receive these messages? Did the casino try to contact you in any other way (phone calls, emails, etc.)?
• When was the last time you contacted the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

• The account was closed 2 months ago.
• I get a message at least once a week
• I also sent an email to the casino yesterday. I tried it two months ago... no response...

LG

Hallo,

• Das Konto wurde so vor 2 Monaten geschlossen.
• Eine Nachricht bekomme ich mindestens 1 mal pro Woche
• Ich habe Gestern gleichzeitig auch eine mail an das Casino geschrieben. Zuvor habe ich auch schon vor 2 Monaten es versucht... keine Antwort...

LG

Thank you very much for your reply, karlzimmermann975. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello,

As I said, unfortunately I didn't receive a response from the casino.

LG

Hallo,

wie gesagt ich habe leider keine Antwort erhalten von dem Casino.

LG