Casiqo Casino - プレイヤーの撤退が遅れています。

I won 1100 euros in this casino September 2023. After that, I've sent numerous emails requesting the winnings to be paid to my bank account.

They don't even answer my emails now, only that they've sent this case to some other department. It's been almost a year!

What a scam site.

I'm not sure what screenshots to provide that would be relevant. I do have a screenshots from my balance of 1100 euros, their terms and emails that say nothing relevant.

Dear kaapo,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Did you request a withdrawal of the 1100€ you won last September? Was it cancelled by the casino? Have you received an explanation for why your winnings cannot be withdrawn?

Have you accumulated your winnings with or without an active bonus?

Could you please confirm that you passed the full KYC verification?

Have you continued playing in the casino after this issue with your withdrawal? What is the current balance in your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, the casino finally paid me. The case can be closed. Thank you though.

Dear kaapo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards

Veronika

Casino.Guru