Casitsu Casino - 選手の退場が遅れています。

we made the withdrawal on the 30th of April but have not received the funds yet. according to the casino the withdrawal has been acepted but somehow, they got my customer number instead of my Bank account number. the funds should have been rejected so where is my withdrawal.

Dear markdunner576,

Thank you very much for submitting your complaint. I’m sorry about your issues with Casitsu Casino and understand your concern. First, allow me to ask you a few clarifying questions. Have you used this particular payment method for withdrawals before? Has the casino provided you with some evidence of your withdrawal being sent out to a wrong number? In cases where the money is sent to a non-existent account, it should be returned to the sender in a few days.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Veronika

we have spoken to the casino, and they said it has been excepted. But we have not received it as yet for some reason the account number was wrong, and it did not bounce back to our account can you ask the casino to explain, I still what my winnings. I have won off them before and received my funds but not this time.

Thanks Mark

If they can't provide the winnings, then they can send all of my deposits back to me.

Don't have to worry now money bounce back to our account did a new withdrawal to the right bank account.

Thanks Mark

Thank you for the update. Please let me know when you receive your winnings.

Dear markdunner576,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.