Casoola Casino - プレーヤーが撤退を要求するのに苦労しています。

Hello I have been trying to make a payment since the 7th of April in the live chat you get ripped off if you send an email there always comes the same an employee answers! But nothing happened then I canceled and made new smaller payouts on April 14th but still haven't received an answer. Weaving with a quick payout how ridiculous !!!

Hallo ich versuche seit dem 7.04 eine Auszahlung zu machen im live Chat wird man abgewimmelt wenn man eine mail hin schick kommt immer das gleiche ein Mitarbeiter meldet sich !! Aber nix passiert dann habe ich storniert  und am 14.04 neue kleinere Auszahlungen gemacht aber auch bis heute keine Antwort bekommen das ist doch voll abzocke oder!!! Weben mit schneller Auszahlung wie lächerlich!!!

Dear Frank,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any confirmation or a message when you have requested a withdrawal? Was it rejected or pending in your account? Have you completed KYC verification and withdrawn any winnings successfully in the past? I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Frank,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.