Cazino Stars Casino - プレイヤーのアカウント閉鎖リクエストは無視されます。

I've been trying to close my account for months. I've sent numerous emails, even with notes about gambling addiction, but there's been no response. On the contrary, they keep adding 10€ bonuses to encourage me to play again. I've lost at least 5000 in the last 3 months. Please help me.

Versuche seit Monaten mein Konto zu schließen. Habe zig Emails gesendet auch mit Hinweis auf Spielsucht ,keine Reaktion im Gegenteil immer wieder 10€ Bonusse hinzugefügt damit ich wieder spiele. Hab on den letzten3 Monaten mindestens 5000verloren.Bitte helfen sie mir.

Dear Kati09, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.l@casino.guru. 

Thank you very much in advance. 

Best regards, 

Veronika

I have forwarded screenshots to the specified email

Habe screenshots an die angegebene Email weitergeleitet