Cazino Stars Casino - プレイヤーの撤退が遅れています。

It has been 20 days since I requested a withdrawal from Cazino Stars. I wrote to the chat, but you did not respond to my questions, and the emails I sent were only met with automated replies stating that payments are handled independently by your finance department. It's likely that the withdrawal won't be available today as we have submitted the request but haven't received any affirmative response yet. You are fully aware of our concerns regarding these delays and we are trying to apply pressure on this matter.

Jag har 20 dagar sedan jag har ett uttag med Cazino Stars. Jag skriver till chatten och du svarar inte på mina frågor i skickade mejl till dem men jag får ett automatiskt meddelande som säger att betalningarna hanteras autonomt av vår finansavdelning. Det är troligt att den inte kommer att vara tillgänglig idag eftersom vi har skickat in begäran men ännu inte fått något jakande svar. Du är fullt medveten om vår oro angående förseningarna och vi försöker utöva påtryckningar på detta..

Dear LuiTina13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, I haven't made any successful ones.

Yep, I did, my account is fully verified

Had free spins and then I made a deposit

Nej ,har jag inte gjort några framgångsrika.

Japp ,det gjorde jag mitt konto är helt verifierat

Hade gratis spins och sen gjorde jag en insättning

This message has been sent to me by email for about 20 days now. We are deeply sorry, but until the finance department grants us approval, we will not be able to provide a different response.

Este mensaje me an enviado por correo electrónico ya son unos 20 días.Lamentamos profundamente, pero hasta que el departamento de finanzas no nos otorgue su aprobación, no podremos proporcionar una respuesta diferente

Thank you very much, LuiTina13, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear LuiTina13, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Cazino Stars Casino outside this complaint thread and let you know any new information once I receive it.

Thank you very much for the help... Let's hope this gets fixed

Muchas gracias por la ayuda... Esperemos que se arregue ésto

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello good morning..I just received an email that the money is on the way to my account..Thank you for the help..önskar glad midsommar🙂

Hola buenas días..Acabo de recibir un correo electrónico que el dinero está de camino a mi cuenta..Gracias por la ayuda..önskar glad midsommar🙂

Dear Casino.Guru and LuiTina13,

Thank you for bringing your concern to our attention. We understand that waiting for a withdrawal can be frustrating, and we sincerely apologize for any inconvenience this may have caused.

After reviewing your account, we are pleased to confirm that your withdrawal request was processed and the funds were successfully transferred. Depending on your payment method, it may take a few additional days for the funds to appear in your account. If you do not see the funds within this timeframe, please contact your bank or payment provider for further assistance.

We value your patronage and strive to provide timely and efficient service. Your feedback is important to us, and we are always looking for ways to improve our processes. Should you have any further questions or require additional assistance, please do not hesitate to contact our customer support team.

Thank you for your patience and understanding.

Thank you for the fast response, Cazino Stars Casino. 

LuiTina13, could you please advise if you have received the payment?

Hello! Yep, I've received the payment 🙂

Hej! Japp,jag har fått betalningen 🙂

Thank you, LuiTina13, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Katarina