Cazino Stars Casino - プレイヤーの撤退が遅れています。

Good morning,

I made a withdrawal on 06/05, and to date, six business days later, I still haven't received my funds. I've tried contacting the casino, but they either don't respond or they close the chat.

Typically, they have always paid me within four business days.

Their explanation was initially that they underwent a financial review, and later that they changed the entity responsible for processing payments.

Buongiorno,

ho effettuato un prelievo in data 05/06, ad oggi, quindi sei giorni lavorativi non ho ancora ricevuto il mio prelievo, provo a contattare il casinó ma non rispondono o là chat la chiudono

generalmente mi hanno sempre pagato in 4 giorni lavorativi.

la loro motivazione è stata prima che hanno subito un controllo finanziario e poi che hanno cambiato l’ente che emette i pagamenti.

Dear cristianpintonello19,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Okay, I'll wait, it's just that I've usually always received them within a maximum of 5 days, I'll wait, thank you very much

Va bene attendo, solo che di solito li ho sempre ricevuti entro massimo 5 giorni, attendo grazie mille

The casino always closes my chat whenever I try to contact them, justifying by email that they have a problem.

but if I try to contact them with another name they always answer me immediately and when I tell them it's me they close the chat there

Il casinó mi chiude sempre là chat qual’ora io provi a contattarli, giustificandosi per mail che hanno un problema.

però se io provo a contattarli con un altro nominativo mi rispondono subito sempre e quando gli dico che sono io mi chiudono là chat

Once the withdrawal has arrived, I will withdraw my report

Prelievo arrivato ritiro la mia segnalazione

Dear cristianpintonello19,

Have you received your withdrawal yet? Please let me know.

Hi, yes I received the withdrawal

Ciao sì ho ricevuto il prelievo

Dear cristianpintonello19,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru