Cazino Stars Casino - プレイヤーの撤退が遅れています。

Good morning, on 06/17/2024,

I made a withdrawal of 1400 euros from cazinostars!!! I was told it would be approved within 3 days, but it wasn't. I managed to speak to someone via chat, and at that point, they told me 7 days!!!

I tried to open a ticket, and they responded by saying that the payment provider company has changed and they don't know when it will be processed!

Buongiorno, in data 17/06/2024

ho fatto un prelievo su cazinostars di 1400 euro!!! Mi è stato detto che nel giro di 3 gg sarebbe stato approvato, e così non è stato tramite chat sono riuscito a parlare e a quel punto mi hanno detto 7 gg!!!

ho provato ad aprire un ticket dove mi hanno risposto dicendomi che è cambiata l’azienda che fornisce i pagamenti e che non si sa quando possa essere elaborato!

Dear Sandrino28,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised the cashout will be processed at a later date?
• Have you been advised to request a withdrawal using a different payment method?
• Is our cashout request still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Hi Tomas, yes I was told about this delay but I was not given a timeframe!!!

if 1/2 day or 10 days

but I repeat, I don't like the fact that at the beginning max 3 days then it went to 7 and then they tell me that the delay is due to the change of company!!!🤔

Ciao Tomas, si mi e stato detto di questo ritardo ma non mi è stata data una tempistica!!!

se di 1/2 gg oppure di 10 gg

pero ripeto non mi piace il fatto che all’inizio max 3 gg poi è passato a 7 e poi mi dicono che il ritardo è dovuto dal cambio di azienda!!!🤔

Hi Tomas I just saw that the payment has been approved, the money isn't in the account yet but I hope it arrives tomorrow!!

Ciao Tomas ho visto propio adesso che il pagamento è stato approvato, ancora i soldi non ci sono sul conto ma spero che arrivano domani!!

Hi Tomas, I confirm that the bank transfer has arrived!!! Thanks for the support and I apologize to cazino stars if I doubted

Ciao Tomas, confermo che è arrivato il bonifico!!! Grazie del sostegno e mi scuso con cazino stars se ho dubitato

Dear Sandrino28,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru