ChalkWins Casino - 自己排除によりプレイヤーの賞金は没収されます。

Recently opened an account, had some winnings and was asked to verify. Did so, when I then try to make a withdrawal they ask me to complete with additional documents. To later write to me and explain that they refuse to pay out when I requested a self-exclusion from a sister casino (rise of bets). Started my chalkwins account after the self-exclusion, and nowhere in the terms associated with it did it state that I would be stripped of my winnings for that reason. Why even allow me to open in such cases, and allow me to play for so long. Read a bit on other forums, and strangely enough this company has an MGA license, otherwise have always tried to avoid all casinos that lack an MGA license. If this isn't a scam, I don't know. Stay far away from this casino.

Dear Biggan81,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chalkwins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise the reason for the self-exclusion in Rise of Bets Casino?
• Would you be able to share your original request with me?
• Alternatively could you please share the confirmation from Rise of Bets Casino regarding the extent of your self-exclusion?
• Did Chalkwins Casino return your lifetime deposits as a result of its decision not to pay you your winnings?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas