Cherry Fiesta Casino - プレイヤーの撤退が遅れています。

Requested a withdrawal 6 Sep 2021 at 17:35.

Have emailed their support several times but they do not respond to emails at all.

Have also asked them to change my email address several times.

Begärde ett uttag 6 sept 2021 kl 17:35.

Har mailat deras support flera gånger men dom svarar överhuvudtaget inte på mail.

Har även bett dom att ändra min mailadress flera gånger.

Dear Pia,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey!

Thanks for quick reply.

I have not received any feedback from the casino on my questions. It seems that they do not answer emails at all. I have also asked them to change my email address because the old one no longer works.

Regards Pia

Hej!

Tack för snabbt svar.

Jag har inte fått någon återkoppling från casinot på mina frågor. Det verkar som om dom inte besvarar mail överhuvudtaget. Jag har också bett dom att ändra min mailadress eftersom den gamla inte fungerar längre.

Hälsningar Pia

Thank you very much, Pia, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Pia,

I'm Nick and I'll be assisting you from now on. I will now try to contact the casino and let them know about your issue.

Unfortunately, the casino did not respond to us yet. Please note that we will be forced to close the complaint as unresolved if they will fail to answer us within the next 7 days, and it may negatively affect the casino's rating.

Dear Pia,

Unfortunately, as you can see the casino did not respond to us at all.

I'm really sorry that we could not help you out but please do not hesitate to contact us if you will come across any other trouble in the future, we will do our best to help you.

Regards,

Nick

Casino.guru