Cherry Fiesta Casino - プレイヤーの撤退が遅れています。

I've been waiting for my payout for over four weeks now, and I also have a balance of over €500. This can't be paid out either because a payout is still being processed. This has been the case since January 7th

Ich warte jetzt seit über vier Wochen auf meine Auszahlung habe zusätzlich noch ein Guthaben von über 500 € diese kann auch nicht ausgezahlt werden weil immer noch eine Auszahlung in Bearbeitung ist dies ist seit dem 7. Januar so

Dear thwinkler1982,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I see that you already had a complaint about this casino in the past with a similar dispute amount. Before we move forward - do I understand correctly that the previous complaint hasn't been resolved and this one is about a balance you accumulated later?

Looking forward to hearing from you.

Best regards,

Kristina

I received a payout once, so this is a new case

Einmal habe ich eine Auszahlung erhalten , dies ist somit ein neuer Fall

Thank you very much for your clarification, thwinkler1982. Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Thank you in advance.

Without a bonus

Ohne Bonus

And in the first case that was opened, a payout was made, but I've been waiting for the second payout since then. There are a total of three payouts, but unfortunately it is only possible to order one payout at the same time at this casino, so it remains I always have a balance I currently have a balance of €500 and a payout of €200 and this payout has been in progress since January 7th. Only when it should be paid out at some point can I withdraw my current balance of €500

Und bei dem ersten Fall der geöffnet worden ist wurde zwar eine Auszahlung getätigt aber ich warte seitdem immer noch auf die zweite Auszahlung es handelt sich um insgesamt drei Auszahlungen, bei diesem Casino ist es aber leider nur möglich eine Auszahlung gleichzeitig in Auftrag zu geben somit bleibt immer ein Guthaben aktuell habe ich ein Guthaben von 500 € und einer Auszahlung von 200 € und diese Auszahlung ist seit dem 7. Januar in Bearbeitung erst wenn diese irgendwann ausgezahlt werden sollte kann ich mein jetziges Guthaben von 500 € dann erst ausziehen lassen

Thank you very much, thwinkler1982, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice from Cherry Fiesta Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of a few unresolved complaints marked "No Reaction Policy" we keep trying.

Hello thwinkler1982,

I looked at your complaint and will do my best to help you. I would like to invite Cherry Fiesta Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Die haben jetzt mein komplettes Guthaben und meine Auszahlung einbehalten mit folgender Begründung.After verification it states that:

The maximum authorized bet is 30% of your deposit amount.

You have place multiple bets more than 30% of your deposit amount and this goes against the rules and therefore balance and winnings are cancelled and your last deposit is returned to your player account according to terms and conditions of the site.

If you have any questions we remain of course at your disposal. 

Attention scam !!!!!!!!! The full 700 euros were retained, I still have a payout in progress. 500 were in credit and 200 euros were being processed as a payout

Achtung Betrug !!!!!!!!! Die kompletten 700 Euro wurden einbehalten , habe guten noch ein Auszahlung in Bearbeitung . 500 waren Guthaben und 200 Euro waren als Auszahlung in Bearbeitung

We would like to ask the Cherry Fiesta Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.