Cherry Spins Casino - プレイヤーの賞金が遅れます。

in January this year I won 102.75 euros to this day I have not received my winnings every time I write in the chat about my winnings I am dismissed and the same text all the time: You do not have any funds to withdraw despite sending Im srina with the winnings

w styczniu bieżącego roku wygrałam 102.75 euro do dnia dzisiejszego nie otrzymałam wygranej za każdym razem pisząc na czacie o swojej wygranej jestem zbywana i cały czas ten sam tekst: Nie posiadasz żadnych środków do wypłaty mimo wysyłania Im srina z wygrana

Hello Barbi1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cherry Spin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you ever deposit into the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

yes the account has been verified the last time I wrote on the chat was 3 days ago regarding my winnings no response until today I have made multiple deposits for the bonus

tak konto zostało zweryfikowane ostatni raz pisałam na czacie 3 dni temu w sprawie swojej wygranej zero odpowiedzi do dnia dzisiejszego dokonywałam wielokrotnie depozytu na bonus

Dear Barbi1,

I hope you're doing well.

Could you kindly forward your deposit, bonus, and betting history, along with any communication between you and the casino, to nikolas.b@casino.guru for further review?

Looking forward to your response.

Best regards,

Nick

Hello, I will send it as soon as possible

witam tak jak najbardziej wyślę

Thank you Barbi1 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick