Cherry Spins Casino - プレイヤーの賞金は没収されました。

been triying get hold off the casino since 3 ooff march because i wanted to witdraw my winning my wagering requierement was met this morning the amount desapears.they left 30 .00

Dear helene18071962,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cherry Spins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify which bonus you activated in the casino? Could you please share a screenshot of the bonus and the specific rules of the bonus here?
• Have you verified your account in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear helene18071962,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your message.

Was your account verified?

Have you attempted to contact the casino about the issue?

Could you please forward your attempts to communicate the issue with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

Dear helene18071962,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.