Chipstars Casino - プレイヤーの撤退が遅れています。

I opened an account with these guys f going by the high rating on casino guru fully verified before depositing

Made a first deposit of £70 and had lucky session with a withdrawal of £2800 6 days ago .

chat are no help on speaking to them on Friday morning they assued me that the win would be processed before the end of the day lo and behold this didn't happen and I see no other option than to summit this complaint.

Dear jahiles3,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

If there are any obstacles in the withdrawal before the 14 days that you won't be able to resolve with casino support, please let us know sooner and we'll try to assist you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hi there

This complaint can be closed withdrawal was processed last night and hit my bank this morning thanks for going forward with my problem

Dear jahiles3,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru