Chipstars Casino - プレイヤーの支払いが遅れています。

Chipstars.bet delays payout.

On Monday, I was informed that my payout would be escalated to the finance team so it could be processed promptly. By Tuesday morning, I was told that my payout had been approved internally and that I should be mindful of the weekly payout limits of €3000 in the future, but this time €3300 would be okay. This was confirmed again to me on Tuesday afternoon. Late yesterday evening, my payout was rejected on the grounds that it exceeded the payout limit, even though it had allegedly already been approved internally, and I was told the limit did not apply to me this time. In my view, they are clearly trying to artificially extend the payout process.

Chipstars.bet verzögert Auszahlung.

Montag würde meine Auszahlung angeblich an das Finanzteam eskaliert damit diese zügig bearbeitet wird. Dienstag morgen hieß es, dass meine Auszahlung intern genehmigt wurde und ich bitte in Zukunft auf die Auszahlungslimits pro Woche von 3000 € achten soll aber diesmal wären 3300 € okay. Das selbe wurde mir Dienstag Nachmittag nochmal bestätigt. Gestern späten Abend wurde meine Auszahlung abgelehnt mit der Begründung, dass diese über dem Auszahlungslimit liegt obwohl diese ja angeblich schon intern genehmigt wurde und Für mich diesmal das Limit nicht gilt. In meinen Augen versuchen die klar die Auszahlung künstlich in die Länge zuziehen

Hello MikeG111213,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Chipstars Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed so I would simply recommend to request a payout again for now.

Looking forward to your answer.

Regards,

Nick

Hello,

My account has been fully verified for several months.

Only real money was used for the game.

This morning, in response to my email saying that I did not agree with this because I had been told something different, I was simply sent a link to their terms and conditions.

Hallo,

Meine Konto ist bereits seit mehren Monaten vollständig verifiziert.

Es wurde nur mit Echtgeld gespielt.

Heute morgen, auf meine Email, dass ich damit nicht einverstanden bin, da mir was anderes erzählt wurde habe ich lediglich einen Link zu deren AGBs zugesandt bekommen.

Hello,

Chipstars had promised me a guaranteed payout for this morning, but this guarantee has expired and the payout is still pending. When I asked what such empty promises were about, I received no concrete response, just more empty promises.

Hallo,

Chipstars hatte mir eine Garantierte Auszahlung für heute vormittag zugesichert, diese Garantie ist verstrichen und die Auszahlung weiterhin unbearbeitet. Auf Nachfrage was solche leeren Versprechen soll, bekam ich keine konkrete Rückmeldung sondern lediglich weitere leere Versprechungen

Chipstars has paid out 3000 €, case can be closed

Chipstars hat 3000 € ausgezahlt, fall kann geschlossen werden

Dear MikeG111213, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru