Chipstars Casino - 選手への3500ユーロの支払いが遅れた。

Well, two weeks ago I played at the online casino, won a couple of small money bets, and received the winnings the next day without any problems. However, a week ago, I was fortunate enough to win a surprisingly large €3500 in Crazy Time. As usual, I attempted to withdraw my winnings to my bank account, but I HAVEN'T RECEIVED ANYTHING! I get in touch with the live chat every day, but they always tell me that they'll contact me via email when they have any new information. However, they never reach out to me, I've sent them countless emails but to no avail. I'm smelling a scam and I want everyone to be aware not to deposit any money into this fraudulent casino!!!!!!!

Bueno. Hace dos semanas jugué en el casino en línea, gane un par de apuestas( poco dinero) y me llegaron al dia siguiente sin problema. Bien, pues hace una semana ( por suerte y como pocas veces pasa gane 3500€ en crazy time) . Bueno pues lo intente retirar como siempre a mi cuenta bancaria y NO ME HA LLEGADO NADA! , contacto todos los días con el chat en vivo y siempre me dices que cuando tengan nueva información me contactaran por correo electrónico...no me contactan, le envío mensajes por correo y nada ni una contestación. Esto me huele a estafa y quiero que se entere todo el mundo para que no deposite en esta estafa de casino!!!!!!!!!

Hello Jesussssc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Chipstars Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

Hello, my account has been verified for more than a month and there have never been any problems. I played and won with my real money. I have spoken to the casino every day since I made the withdrawal, which has been more than a week now, and they always tell me the same thing, that when they have new information they would contact me by email but nothing at all. In my opinion they don't want to pay me because everything is very strange, I thought chipstars.bet was legit!!!!!!

Hola, mi cuenta está verificada desde hace más de un mes y nunca ha habido problemas. Jugué y gane con mi dinero real. Con el casino hablo todos los días desde que hice la retirada que ya hace más de una semana y siempre me dicen lo mismo,que cuando tengan nueva información contactarían conmigo por correo electrónico pero nada de nada. A mi parecer no me quieren pagar porque todo es muy raro, pensaba que chipstars.bet era de fiar!!!!!!

Hello Jesussssc,

As I stated above, we recommend to wait 14 days for a withdrawal to be processed. Please let us know if it would take longer or if there will be any update.

Dear community and player,

This case is based on a one-off processing error on behalf of our payment provider(we have sent the correspondence to Casino Guru via direct communication, we cannot post such correspondence on public-facing forums due to data protection laws).

The money was sent by us, but got caught up/stuck on the payment provider level, we have initiated a trace routing, and we insist on making this right as soon as possible, we depend on 3rd parties for a resolution here.

We will try to offer an alternative payout method if this can be done within the payment compliance rules.

We apologize for the inconvenience and we are working on this issue at the highest priority level.

Kind regards

Hello, it's been 14 days, they keep telling me the same thing. That it is trapped and such and it depends on my bank, I have spoken with my bank and they tell me that the payer should give me the uetr code so that they can locate the transfer. And they don't give it to me... I've been telling them three days ago to give me another payment alternative and they don't answer either, this is shameless...

Hola ya ha pasado 14 días, me siguen diciendo siempre lo mismo. Que esta atrapado y tal y que depende de mi banco, he hablado con mi banco y me dice que el ordenante me de el código uetr para que ellos puedan localizar la transferencia. Y no me lo Dan... les estoy diciendo hace tres días que me den otra alternativa de pago y tampoco contestan, esto es descarado...

They don't give me any solution and the days continue to pass, this is a shame, they don't answer emails or anything, they tell the same old lie and that's it. What a casino.... that these things are allowed is an absolute shame.

No me Dan ninguna solución y siguen pasando los días, esto es una vergüenza, ni contestan correos ni nada, dicen la misma mentira de siempre y ya está. Vaya casino.... que se permitan estas cosas es una absoluta vergüenza.

They still don't respond, or give me another alternative or another solution, every time I chat they tell me the same thing, they don't want to put me through to any agent, nor do they give me the uetr code so that my bank can locate the transfer. They don't answer emails, it's been almost 3 weeks, this is incredible.... too bad.

Siguen sin responder, ni darme otra alternativa ni otra solución, cada vez que hablo por chat me dicen lo mismo, no me quieren pasar con ningún agente, ni me dan el código uetr para que mi banco pueda localizar la transferencia. No contestan correos electrónico, han pasado ya casi 3 semanas, esto es increíble.... que mal.

I have screenshots of what they tell me and not one of them is true, they don't really say anything... this is desperate

Tengo capturas de lo que me dicen y ni una es verdad no dicen nada de verdad...desesperante es esto

Dear Chipstars Casino,

As the player claims there was no alternate offer to withdraw his balance, could you please advise how could he withdraw his balance?

Dear community and player,

The process from 3rd party provider is finished today and money will be in the player's bank account today or on Monday.

Kind regards

It just arrived, everything is ok.

Me acaba de llegar, todo ok.

Dear Jesussssc,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru