ホーム オンラインカジノ City Bingo Casinoのレビュー

City Bingo Casinoのレビュー

日本在住のプレイヤーはプレイできません
7.7 評価
良い
評判
日本在住のプレイヤーはプレイできません
良い
評判
作成者: Matej Novota | このレビューの最終更新: 2020-10-14T00:00Z  

City Bingo Casinoを厳正にレビューした結果、良いの評価を与える決定をいたしました。基本的には良いカジノですが、少しばかり欠点も存在します。 レビューを行う際、プレイヤーからのクレーム、推定収益、ライセンス、ゲームの信頼性、カスタマーサポートの質、利用規約の公平性、関連カジノ、出金と賞金額上限、その他の要素をCasino Guruでは精査しています。 City Bingo Casinoは下記のカジノの関連カジノであるため、このカジノの評価は関連カジノにも影響されます。 レビュー全文を読み、このカジノについてさらに知ろう。

Casino Guruの調査と見積もりの結果、収益に関してはCity Bingo Casinoは小規模のオンラインカジノ です。 カジノの収益は重要な要素となります。というのも、規模の大きいカジノでの高額賞金の出金は問題がないはずですが、規模の小さいカジノは出金が困難な場合があるからです。

現在データベース内にこのカジノに関するクレームが0件関連カジノには77件のクレームが存在します。 このクレームを理由に、関連カジノの23のブラックポイントを含め、このカジノには23のブラックポイントが与えられました。 クレームとブラックポイントについては下記からさらに詳しく知れます。

注意:City Bingo Casinoの利用規約にはプレイヤーにとって不公平な部分が存在します。 だからこそ、公平なルール設けているカジノをお探しになるか、プレイする場合少なくとも利用規約は注意して目を通すことを推奨いたします。

City Bingo Casinoは良いカジノです。評価の判断理由は、運営が基本的にきちんと行われている点にあります。ですが、とても良いや完璧といった評価を与えるには少しの問題があります。しかし、プレイするには良いカジノだといえるでしょう。

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日本
在住者
制限されています
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ブロックされていません
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言語
英語
ライブチャット用
言語
なし
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英語
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オーナー
888 Holdings plc
設立
2011
出金上限
GBPに限定されていません
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イギリス
とても良い
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興味深い事実
  • 英国のプレーヤーを除くすべてのプレーヤーに、毎週£5,000および毎月£10,000の引き出し制限が適用されます
  • カジノはビンゴゲームに焦点を当てています
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City Bingo Casinoと関連カジノへのクレーム (77)

インターネット上での広範囲にわたるリサーチの結果、City Bingo Casinoと関連ブランドのカジノに関連しそうなクレームが77件発見されました。カジノの収益と、クレームの深刻さと信用性を考えると、City Bingo Casinoの評判評価は良いとなります。

「良い」評価
Costa Games Casinoに関するクレーム (同じアフィリエート)
不明な申し立て、良い規制当局
ブラックポイント: 47 (このカジノのポイント数1)
The player's account was closed due to a bonus abuse.
About twelve hours after the player accepted a welcome bonus, their account was closed due to a bonus abuse and they were also excluded from all Cassava Enterprise Game Sites. No further update is available ever since then.
係争中の金額: £500 (現金)
このクレームの当事者: 4/2016
さらに読む: askgamblers.com
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777 Casinoに関するクレーム (同じアフィリエート)
バグ
ブラックポイント: 1999 (このカジノのポイント数4)
プレーヤーは彼がビンゴ50000€で勝ったと述べ、システムは次のスピンに切り替わりました。
The player showed a print screen to prove he hit 50 000 €. He was unable to get any answer from the support. The casino answered only with a question regarding his username and email. Internal communication was problematic because the casino was asking for some ID number the player could not give. No update since.
係争中の金額: €50,000 (現金)
このクレームの当事者: 2/2016
さらに読む: askgamblers.com
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支払い遅延、ステータス不明
ブラックポイント: 425 (このカジノのポイント数1)
非常に長い引き出し処理。
A player from Ireland complained about the casino's lack of responsiveness because when he made a withdrawal request, the casino didn't react to it. One week later, he was asked to send all the documents that were needed for the account verification. Ever since then, the casino stopped responding to him. After he tried to get some answer on several occasions, it still didn't lead to a resolution. No further reaction from the casino.
係争中の金額: £3,250 (ボーナスマネー)
このクレームの当事者: 4/2019
さらに読む: askgamblers.com
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支払い遅延、ステータス不明
ブラックポイント: 137 (このカジノのポイント数1)
アカウント確認プロセスの遅延。
The player complained about lack of responsiveness from the casino and a long withdrawal process. They made a withdrawal request and sent all the necessary documents for the account verification. But then, the casino sent them an email saying that in order to complete the verification process, they needed to get in touch with the player via phone. The player gave them one phone number and the casino support said they were trying to get in touch with them but no one was answering the phone. So the player gave them a second, and a third phone number, but the calls never came. The casino stated there was a connection problem. No further information is available and the complaint remains unsolved.
係争中の金額: €1,200 (ボーナスマネー)
このクレームの当事者: 1/2019
さらに読む: thepogg.com
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計137のブラックポイントを持った1件の類似クレームを表示する (このカジノのポイント数1)
不明な申し立て、良い規制当局
ブラックポイント: 419 (このカジノのポイント数1)
The player had a problem to withdraw the winnings.
After withdrawal request, the casino asked for ID documents and they asked for notary proved credit card. The player claimed he used e-wallet to deposit. The casino replied that they were dealing with the request and there was no update since.
係争中の金額: €5,000 (現金)
このクレームの当事者: 5/2018
さらに読む: askgamblers.com
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不明な申し立て、良い規制当局
ブラックポイント: 57 (このカジノのポイント数1)
In the past player was self-excluded in a sister casino.
The player won 46 000 € and the casino refused to pay him his winning as in 2012 he was self-excluded in sister casino. However they agreed to pay him his deposit back.
係争中の金額: €46,000 (ボーナスマネー)
このクレームの当事者: 1/2016
さらに読む: casinomeister.com
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計57のブラックポイントを持った1件の類似クレームを表示する (このカジノのポイント数1)
カジノ側の証拠不十分
ブラックポイント: 247 (このカジノのポイント数1)
プレーヤーは証拠なしでボーナス条件に違反したとして告発されました。
プレイヤーはウェルカムボーナスオファーでプレーし、賭け条件を満たした後、ボーナス条件に違反したとして非難されました。しかし、カジノはどの用語が違反されたかについての情報を提供しませんでした。彼らは苦情に対応しましたが、いかなる情報も公表することを拒否し、いかなる証拠も提供しませんでした。
係争中の金額: £2,426 (ボーナスマネー)
このクレームの当事者: 6/2016
さらに読む: askgamblers.com
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不明な申し立て、良い規制当局
ブラックポイント: 233 (このカジノのポイント数1)
Player was accused of multiple account holdings and their winnings were confiscated.
The player requested a withdrawal of £30,221.89 and had their account successfully verified. About three days later, they received an email saying that their account had been blocked and their deposit returned to their bank account. Soon after that, they received another email from the casino that said their account was related to other accounts that have been closed across their network. The player tried to clear these accusations by submitting more documents for their account to be reverified, but nothing helped them to get their money back. No other information is available ever since.
係争中の金額: £30,221 (ボーナスマネー)
このクレームの当事者: 5/2016
さらに読む: askgamblers.com
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支払い遅延、払われる可能性は高い
ブラックポイント: 100 (このカジノのポイント数1)
非常に長いアカウントの確認と引き出し処理。
James, a player from Malta, complained about very long processing of his withdrawal request. About two weeks after his request, the casino didn't react to it and shortly after that, they informed him that the photo of his bank card was not complete and therefore invalid. The player then sent copies of his card again but 5 days later, he still didn't receive any response. Ever since then, there was no reaction from the casino.
係争中の金額: €1,015 (ボーナスマネー)
このクレームの当事者: 12/2018
さらに読む: askgamblers.com
さらに読む
支払い遅延、払われる可能性は高い
ブラックポイント: 100 (このカジノのポイント数1)
非常に長い引き出し処理。
The player requested a withdrawal via MasterCard payment method but the casino informed them that it wasn't possible to do so and asked them to choose a different method. The player had no problem doing so, they reversed the first one and requested a new one. Soon after that, the withdrawal request was still pending and the casino didn't respond to them about it. No reaction from the casino, no more update is available ever since then.
係争中の金額: £190 (ボーナスマネー)
このクレームの当事者: 3/2019
さらに読む: askgamblers.com
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計100のブラックポイントを持った1件の類似クレームを表示する (このカジノのポイント数1)
支払い遅延、払われる可能性は高い
ブラックポイント: 100 (このカジノのポイント数1)
引き出しの遅れ。
プレーヤー 'Gmurphy89'は、£2000の引き出し要求を行い、2日後、確認ページに24時間以内に処理されるはずであると記載されていたにもかかわらず、処理を待機しているとマークされました。プレーヤーはサポートに電話して電子メールを送信しようとしましたが、応答がありませんでした。苦情は未解決としてマークされ、それ以降の更新はありません。
係争中の金額: £2,000 (現金)
このクレームの当事者: 2/2020
さらに読む: askgamblers.com
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支払い遅延、払われる可能性は高い
ブラックポイント: 100 (このカジノのポイント数1)
支払いの遅延。
英国のプレイヤー「Francesca88」は£300の引き出しをリクエストし、リクエストされたすべてのドキュメントを送信して、彼女のアカウントが確認されました。数日後、彼女はサポートに連絡して更新を求め、24時間以内に支払いが行われると言われました。支払いがない状態がしばらく続いた後、彼女はサポートに再度連絡しましたが、返答はありませんでした。苦情は未解決としてマークされ、それ以降の更新はありません。
係争中の金額: £300 (現金)
このクレームの当事者: 4/2020
さらに読む: askgamblers.com
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支払い遅延、払われる可能性は高い
ブラックポイント: 100 (このカジノのポイント数1)
Extremely delayed withdrawal process.
This player requested a withdrawal of £70 but it became delayed due to unknown reasons. The casino stopped responding to the player. No other details are available and the complaint remains unsolved.
係争中の金額: £70 (現金)
このクレームの当事者: 5/2019
さらに読む: askgamblers.com
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支払い遅延、ステータス不明
ブラックポイント: 100 (このカジノのポイント数1)
Delayed and complicated withdrawal process.
The player complained about only their deposits going through and not the withdrawals. They were instructed to verify their email via a specific link but once they were trying to do so, it wouldn't work due to the server being down. Ever since then, there are no further details available.
係争中の金額: £170 (現金)
このクレームの当事者: 9/2019
さらに読む: askgamblers.com
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反応がない、良い規制当局
ブラックポイント: 74 (このカジノのポイント数1)
説明なしで3回目のアカウントのブロック。
イギリスのプレイヤー 'vikpatman14'がフリースピンボーナスオファーで£110を獲得し、アカウントがロックされました。プレーヤーは要求に応じて検証用のドキュメントを送信し、ドキュメントが検証されたことを確認する返信を受け取りました。プレーヤーのアカウントは再びブロックされましたが、その直後に再びロックが解除されました。その後、アカウントは再びブロックされました。カジノのサポートは問題が何であったか説明できませんでした。カジノは、未解決としてマークされたプレイヤーの公の苦情に反応せず、それ以降のアップデートはありません。
係争中の金額: £110 (ボーナスマネー)
このクレームの当事者: 6/2020
さらに読む: askgamblers.com
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反応がない、良い規制当局
ブラックポイント: 72 (このカジノのポイント数1)
The player was accused of bonus abuse.
After the player requested withdrawal, they received an email saying that they breached the bonus terms and conditions without any further explanation from the casino. The casino also never responded to the complaint and it stayed unsolved.
係争中の金額: £180 (ボーナスマネー)
このクレームの当事者: 6/2016
さらに読む: askgamblers.com
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規制当局側の決定待ち
ブラックポイント: 0
プレイヤーのアカウントが別の人に乗っ取られました。
ドイツのプレイヤーが自分のアカウントに資金を入金したのは、そのアカウントが別のプレイヤーのものであることを理解するためだけです。
係争中の金額: €50 (現金)
このクレームの当事者: 3/2020
さらに読む
Wink Slots Casinoに関するクレーム (同じアフィリエート)
支払い遅延、ステータス不明
ブラックポイント: 119 (このカジノのポイント数1)
出金手続きの遅延。
プレーヤーはCA $ 1,600の引き出しを要求しましたが、カジノは彼の銀行口座にお金を送ることは不可能であると主張しました。それから彼は彼らに彼の電信送金詳細を提供しました、そして彼らは支払いを処理するために5仕事日を必要とすると答えました。 5日が経過しましたが、プレイヤーはまだ賞金を受け取っていません。それ以降、関連する更新はありません。
係争中の金額: Can$1,600 (現金)
このクレームの当事者: 4/2019
さらに読む: askgamblers.com
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自己排除に失敗
ブラックポイント: 96 (このカジノのポイント数1)
自己除外に失敗しました。
プレーヤーがカジノから自己除外した後も、彼は引き続き2度続けてお金を入金することができました。利用できる他の情報はありません。
係争中の金額: £150 (現金)
このクレームの当事者: 11/2019
さらに読む: askgamblers.com
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Reef Club Casinoに関するクレーム (同じアフィリエート)
反応がない、良い規制当局
ブラックポイント: 0
プレーヤーは、アカウント確認のためのドキュメントの提供を拒否しました。
Before the player was able to withdraw their winnings of €700, their account was deactivated. The casino requested of them to send a copy of their birth certificate and the player refused to do so. They said they could send the passport, utility bills, etc., but not the birth certificate. No further details about this complaint are available.
係争中の金額: €700 (現金)
このクレームの当事者: 5/2014
さらに読む: askgamblers.com
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不明な申し立て、良い規制当局
ブラックポイント: 0
プレイヤーの賞金は没収されました。
The casino accused the player of taking advantage of their generosity while they received a bonus from them. Their account was blocked and their deposit was scheduled to be returned to them. The complaint remains unresolved.
係争中の金額: €2,150 (ボーナスマネー)
このクレームの当事者: 11/2012
さらに読む: askgamblers.com
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Slot Crazy Casinoに関するクレーム (同じアフィリエート)
反応がない、良い規制当局
ブラックポイント: 89 (このカジノのポイント数1)
The player was denied of his winning due to a self-exclusion at the casino's sister site.
The player, Kevinsmbuk from the UK, made a deposit and won £510. The following day after he requested a withdrawal, he received an email about his winning being denied and his deposit to be returned soon. They found out that Kevinsmbuk was self-excluded at the Cassava casino group and he claimed he had no idea this casino belonged under that group. No further update is available.
係争中の金額: £510 (現金)
このクレームの当事者: 8/2016
さらに読む: askgamblers.com
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反応がない、良い規制当局
ブラックポイント: 23 (このカジノのポイント数1)
The player was denied of playing at the casino due to a self-exclusion.
The player, JT921 from the UK, wanted to make his first deposit but there was a problem with the payment method, so he chose a different one. After he did so, his account became blocked due to self-exclusion at the casino's sister site. No further update is available.
係争中の金額: $100 (現金)
このクレームの当事者: 12/2015
さらに読む: askgamblers.com
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Sky High Slots Casinoに関するクレーム (同じアフィリエート)
不明な申し立て、良い規制当局
ブラックポイント: 6 (このカジノのポイント数1)
After a successful document verification, the player still didn't receive his winning.
BEN285 requested a withdrawal and sent all the documents needed for the account verification. He claimed he never received the winning but the casino said otherwise and told him to check with his bank. It was unclear to us whether the player played with a bonus or not but the casino never responded to him. About two weeks later, they started to communicate and the player felt hopeful to receive their winning. There is no further update on this case.
係争中の金額: £120 (ボーナスマネー)
このクレームの当事者: 2/2017
さらに読む: askgamblers.com
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888 Casinoに関するクレーム (同じアフィリエート)
カジノ側の証拠不十分
ブラックポイント: 2499 (このカジノのポイント数2)
Player's account was closed without an explanation from the casino.
This player's account also got closed without an explanation from the casino. The mediator asked the casino to provide evidence of why they made such a decision. There's no further information ever since.
係争中の金額: £3,452 (現金)
このクレームの当事者: 10/2019
さらに読む: askgamblers.com
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カジノ側の証拠不十分
ブラックポイント: 793 (このカジノのポイント数1)
The player received a partial amount of his winning and then the casino closed his account for no reason.
The player played in 888 Casino and after some bad fortune, he won £15000. When he tried to withdraw the money he got an email saying that his account didn't pass the verification and notarized scans of his documents were needed. He provided them and the casino allowed him to withdraw almost all of his money. With only £2475 left on the account, the casino decided to permanently close the player's account with the remaining winning confiscated.
係争中の金額: £2,475 (現金)
このクレームの当事者: 6/2016
さらに読む: askgamblers.com
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カジノ側の証拠不十分
ブラックポイント: 776 (このカジノのポイント数1)
Bonus conditions breached and all funds were seized.
The player, Marcel from the Netherlands, requested a withdrawal in the amount of €1,400. It was denied due to a bonus abuse and the account became permanently closed. The casino promised to return the funds to the player through a wire transfer. There is no further information on this case.
係争中の金額: €1,400 (現金)
このクレームの当事者: 2/2018
さらに読む: askgamblers.com
さらに読む
カジノ側の証拠不十分
ブラックポイント: 510 (このカジノのポイント数1)
Player's account was closed without an explanation from the casino.
The player wasn't able to withdraw his winnings and soon after that, the casino closed his account. They then asked him to provide documents for his account to get verified which he sent them right away. Later on, the casino decided to keep the player's account closed but never explained why. The complaint remained unresolved.
係争中の金額: £705 (現金)
このクレームの当事者: 9/2019
さらに読む: askgamblers.com
さらに読む
カジノ側の証拠不十分
ブラックポイント: 200 (このカジノのポイント数1)
The player's account was closed with all his funds still on it due to a bonus abuse.
When the player tried to withdraw his winning, the casino locked his account and blamed him of a bonus abuse. The player denied this accusation and asked the casino to provide him with a proof. The casino mentioned that they had already explained him the reasons and refused to discuss this complaint with a 3rd party mediator. That is why the case remained open and unresolved.
係争中の金額: €440 (ボーナスマネー)
このクレームの当事者: 2/2018
さらに読む: askgamblers.com
さらに読む
カジノ側の証拠不十分
ブラックポイント: 0
The player was accused of bonus abuse.
The player used a bonus promotion but after they sent the documents for verification, their account got closed. Firstly, they were informed their documents hadn't passed the verification process and then they were accused of taking bonuses at a specific period to make them more profitable. In the end, they received a refund on the deposit but winnings were canceled, account closed and they were advised to not to open new accounts within the brand. The player was not aware of breaching any terms and was asking for an explanation. The casino responded by giving them a contact email but the player later said they were not communicating with them any further.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 8/2013
さらに読む: askgamblers.com
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計2,279のブラックポイントを持った5件の類似クレームを表示する (このカジノのポイント数4)
反応がない、良い規制当局
ブラックポイント: 493 (このカジノのポイント数1)
技術的な不具合。
The player deposited money to an already verified casino account but while playing, the casino account froze and logged the player out. Their account got disabled and they were asked to upload documents for verification once again, which was impossible to do as the player couldn't log into their casino account ever since. The casino didn't reply to emails and nor reacted to this complaint. It remains unsolved.
係争中の金額: $1,600 (ボーナスマネー)
このクレームの当事者: 11/2018
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反応がない、良い規制当局
ブラックポイント: 475 (このカジノのポイント数1)
レギュラープレーヤーは、賞金を引き出そうとしたときにアカウントがロックされていました。
A player who had played with 888 Casino for half a year ended up with a locked account when he had tried to withdraw his winning. The casino didn't react to his complaint nor explain why they locked out the player who had been playing for half a year in this casino without any trouble. Unfortunately, the case remains unresolved.
係争中の金額: £3,000 (現金)
このクレームの当事者: 1/2017
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反応がない、良い規制当局
ブラックポイント: 265 (このカジノのポイント数1)
出金手続きの遅延。
The player requested several withdrawals but even after their successful account verification, the payments were still in processing mode. The player was in touch with the casino support representative and was promised a call from a casino manager but he needed to wait a few more days. There is no further information available.
係争中の金額: £660 (ボーナスマネー)
このクレームの当事者: 11/2018
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反応がない、良い規制当局
ブラックポイント: 127 (このカジノのポイント数1)
プレイヤーのアカウントは説明なしに閉鎖されました。
The player from the UK asked for a withdrawal and was waiting for the payment. However, they became concerned about the situation because the casino has blocked their account, stopped responding to emails and all the bad reviews they found online about the casino. There is no update nor reaction to this complaint.
係争中の金額: £231 (ボーナスマネー)
このクレームの当事者: 11/2018
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反応がない、良い規制当局
ブラックポイント: 0
プレイヤーのアカウントは閉鎖されました。
The player complained he had made a withdrawal request but their account got closed due to the accusation from the casino that their account was linked to other accounts. After that, there was no other explanation. There is no reaction to this complaint whatsoever.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 5/2014
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計867のブラックポイントを持った4件の類似クレームを表示する (このカジノのポイント数3)
不明な申し立て、良い規制当局
ブラックポイント: 309 (このカジノのポイント数1)
プレーヤーはアカウントの確認に失敗しました。
The player complained about the too-long verification process. After having received an email asking to send notarized copies of certain documents and sending them afterward, there was no reaction from the casino for about two weeks. Another two weeks later, the player received another email informing them about failed security checks. The player didn't understand what could've gone wrong with notarized documents but the casino refused to discuss the issue publicly and told the player to get in touch with their service department.No solution was found and the complaint remained unresolved.
係争中の金額: £12,333 (ボーナスマネー)
このクレームの当事者: 10/2018
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不明な申し立て、良い規制当局
ブラックポイント: 234 (このカジノのポイント数1)
The player lost access to his account because an internal security check on his account had failed.
Hermann experienced serious troubles when he tried to access his account after he requested a withdrawal of his deposit money. The casino told him that his account had failed some of their internal security checks. They also contacted his Entropay and that account got locked too. The player didn't get any clear answer what should he do in this case or how to get his money back. There is no update available and the case remains unresolved.
係争中の金額: €6,000 (現金)
このクレームの当事者: 3/2016
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不明な申し立て、良い規制当局
ブラックポイント: 194 (このカジノのポイント数1)
The player's account got blocked after he requested the bigger withdrawal.
The player played with 888 Casino for several days and during that time he got some small winnings and withdrew some of the money. Everything was fine until he won a bigger amount and tried to withdraw it. The casino permanently locked his account and kept all the funds due to their decision where he didn't pass their verification but later on, they passed the verification. The player never used a bonus to play so the casino should have at least returned the players' deposits if they didn't want to explain this case. Very confusing and unresolved complaint without a further update.
係争中の金額: €4,600 (現金)
このクレームの当事者: 5/2016
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不明な申し立て、良い規制当局
ブラックポイント: 129 (このカジノのポイント数1)
Casino decided to confiscate the player's funds and close their account for no reason given.
New player started to play at 888 Casino. It took only one day and the casino blocked the player's account and asked him to send them notarized copies of his ID card and credit card. He sent them notarized copies but his account remained blocked. Later on, he received an answer from the casino where the casino decided to permanently close his account without any further explanation and confiscated all the player's money. The case stayed unresolved.
係争中の金額: $3,000 (現金)
このクレームの当事者: 3/2016
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不明な申し立て、良い規制当局
ブラックポイント: 105 (このカジノのポイント数1)
Player was supposed to receive his deposit back but the casino blamed the payment provider for its delay.
The player made a deposit and the casino closed his account. They said he was not allowed to open an account within the group because he had closed an account at one of their casinos. The player was ok with it but was demanding his deposit to be returned to him. The casino agreed but claimed that there was an issue with the payment provider, PayPal. Once the player checked the issue with PayPal himself, he found out that they didn't receive any payment from the casino. No other details are available ever since then.
係争中の金額: £500 (現金)
このクレームの当事者: 2/2020
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不明な申し立て、良い規制当局
ブラックポイント: 98 (このカジノのポイント数1)
プレーヤーがアカウントからお金を逃したとしてカジノに連絡した直後に、セキュリティ上の理由でブロックされました。
After a trouble with logging in to his account, the player reset his password. When he successfully logged in, he discovered that his money was gone. After he explained his situation on live chat, the casino blocked his account immediately due to security reasons. The support representative also told the player that somebody had withdrawn $500 from his account. There is no further update on this complaint due to both parties stopped responding.
係争中の金額: $5,500 (現金)
このクレームの当事者: 12/2014
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不明な申し立て、良い規制当局
ブラックポイント: 61 (このカジノのポイント数1)
The casino asked a player to notarize all his documents needed for verification and still didn't receive his winning.
Björn was very surprised when the casino asked him to sent notarized copies of all his documents for verification. Besides the fact that he was currently in Poland, he sent all the notarized evidence to the casino. Still, we cannot say if this had helped or not and the case remains unresolved.
係争中の金額: €900 (現金)
このクレームの当事者: 10/2015
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不明な申し立て、良い規制当局
ブラックポイント: 59 (このカジノのポイント数1)
After a long payout process, the player received a non-cashable cheque from the casino.
The player complained about a very long withdrawal process and when he finally received a cheque from the casino, he was unable to cash it and paid a £250 fee. The cheque was returned to the casino. Soon after that, the support started to be rude and later on became non-responsive. There is no further update available.
係争中の金額: £2,000 (現金)
このクレームの当事者: 9/2015
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不明な申し立て、良い規制当局
ブラックポイント: 42 (このカジノのポイント数1)
The account was closed and the winnings were seized.
Matti, a player from Finland, had won €850. When he tried to login into his account, it was closed and all the funds were seized. After he contacted the casino a few times, they informed him that they would need additional documents to verify his identity in order to reopen his account. He resubmitted those documents for verification. There is no further information on the case.
係争中の金額: €200 (現金)
このクレームの当事者: 5/2018
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不明な申し立て、良い規制当局
ブラックポイント: 29 (このカジノのポイント数1)
A lady was disconnected during her play and had proved that she had won, but the casino tried to compensate her with a much smaller amount.
The whole story is very interesting. The lady was disconnected during a spin and her screenshots indicated that she might have won some money. The casino firstly compensated her the value of the spins but she pointed out that there was a win. Then the casino came up with a gesture of a goodwill and offered her £250 as a compensation. But this lady made some calculations and disagreed with the compensation offered to her because her winning should have been £661. How the case ends is a mystery: both sides agreed on a deeper investigation of the case.
係争中の金額: £750 (現金)
このクレームの当事者: 12/2014
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不明な申し立て、良い規制当局
ブラックポイント: 7 (このカジノのポイント数1)
プレイヤーのアカウントがブロックされました。
The player from Phillippines complained about a blocked account assuming it might have been because they might have overlooked the "I'm not a robot" feature or they may have spammed the login button again and again until it resulted to "Something went wrong please contact our support". The customer support was contacted and they replied within 24-hours but stopped responding right after that. As it turned out, the player's account got blocked until the verification process was to get done and also there was a confusion with a wrong email address. No resolution was provided to this complaint and so it remained unresolved.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 6/2018
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不明な申し立て、良い規制当局
ブラックポイント: 0
デポジットはプレイヤーのアカウントに届きませんでした。
The player from Japan deposited to the casino via bank transfer but even though the money was taken from her bank account, it wasn't credited to her casino account. The casino responded by offering help but the player never replied anymore so we don't know how it ended.
係争中の金額: $100 (現金)
このクレームの当事者: 7/2014
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不明な申し立て、良い規制当局
ブラックポイント: 0
複雑な検証プロセス。
The player sent all the documents that were needed to verify their account but later on, the casino declined them and closed the player's account without an explanation. There is no further information available.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 5/2014
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不明な申し立て、良い規制当局
ブラックポイント: 0
説明なしでプレイヤーのアカウントが無効になりました。
When the player's account got disabled, the casino promised an explanation of their doings and how to restore it, but they never did so. The player said this happened after they had uploaded their ID to the cashier. The casino didn't react to this complaint at all.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 5/2014
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不明な申し立て、良い規制当局
ブラックポイント: 0
プレーヤーは複数のアカウントを所持しているとして告発されました。
The player requested a withdrawal but it was denied and their account closed due to their multiple account holdings. They also said that it didn't state anywhere in the terms and conditions that to have multiple accounts was prohibited. No further details were provided by either the player or the casino.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 12/2013
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不明な申し立て、良い規制当局
ブラックポイント: 0
資金が不足しています。
A player requested a withdrawal but when she logged back to her account several hours later, she found out that her funds were gone and only some of the balance was left in her account. The casino has blocked her account suspecting unauthorized access as the player stated it wasn't her who spent that money. Later on, the casino found out that the missing money was wagered away but the player refused this accusation. No further details are available.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 11/2013
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不明な申し立て、良い規制当局
ブラックポイント: 0
The player's account was closed.
The player made a withdrawal request and his casino account got closed and no one ever contacted him to provide any documents for verification . After submitting this complaint the casino responded they would've contacted him but later on, the player said his ID documents were not accepted and his account was permanently restricted for further use. The player wanted to know the reason but the casino never responded any further. The complaint remained unresolved.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 9/2013
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不明な申し立て、良い規制当局
ブラックポイント: 0
The player's account was permanently closed.
The player failed the account verification which was also permanently blocked from further use. Later on, the casino responded to the complaint by saying that this case was escalated and they would hear from them shortly. No new update is available.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 8/2013
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不明な申し立て、良い規制当局
ブラックポイント: 0
The player failed the document verification.
The player registered at the casino and used an £88 free bonus to play. They managed to win around £600 out of it and requested a withdrawal. Onto the following day, they uploaded all the documents for verification but their ID because they didn't have one. And that was an issue so they made a deposit of £20 hoping to receive the winnings, but their account was blocked. The casino asked the player to send them the documents once again and unlocked their account. Shortly after that, their account was blocked once again but this time it was because it was found being related to other accounts. This continued once more when the casino asked the player to send notarized documents for verification. There are no further details available.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 7/2013
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不明な申し立て、良い規制当局
ブラックポイント: 0
The player didn't receive the promotion.
The player received a promotional offer by email which when they clicked on, got redirected to another casino, made the required deposit, but didn't receive what was advertised. They then complained about unhelpful or non-existing customer support. The casino replied by indicating a step by step instructions about how the promotion should have been requested which seemed pretty tricky. No other comments were posted after this and the complaint remains unresolved.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 5/2014
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不明な申し立て、良い規制当局
ブラックポイント: 0
Complicated withdrawal process.
The player had issues with being able to request a withdrawal and had to send their ID to the casino several times in the row. There is no further information on whether the player succeeded and received their winnings.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 2/2012
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不明な申し立て、良い規制当局
ブラックポイント: 0
Missing documents.
The player complained the casino required a copy of his birth certificate even though they claimed they never owned one and that was the reason why his withdrawal request was suspended. Ever since then, no other details are available.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 5/2014
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計958のブラックポイントを持った21件の類似クレームを表示する (このカジノのポイント数10)
反応がない、良い規制当局
ブラックポイント: 841 (このカジノのポイント数1)
プレイヤーのアカウントは出金リクエスト後に停止され、入金のみが返却されました。
プレーヤーは、デポジットを行い、バカラゲームをプレイし、いくつかの資金を獲得したと言いました。彼らが引き出しを要求した後、カジノは疑わしいパターンと進行中の調査を理由にプレーヤーのアカウントを停止しました。ただし、プレーヤーは説明なしでデポジットを受け取り、3週間後もプレーヤーのアカウントは停止されました。プレーヤーはカジノに連絡しようとしましたが、成功せず、カジノはこのケースについて調停サービスで議論することを拒否しました。
係争中の金額: €4,000 (ボーナスマネー)
このクレームの当事者: 1/2020
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反応がない、良い規制当局
ブラックポイント: 303 (このカジノのポイント数1)
セキュリティチェックに失敗したため、アカウントは閉鎖されました。
プレーヤー 'bocian1821'は888カジノでボーナスを獲得し、すべての賭け条件を満たし、£800以上を獲得しました。プレーヤーは引き出しを要求し、本人確認に必要なすべての書類を提供しました。その後、プレイヤーはセキュリティチェックに失敗したためにアカウントが閉鎖されたというメッセージを受け取りました。カジノはプレーヤーの公の苦情に反応しませんでした、そして、問題に関する更なる更新はありませんでした。
係争中の金額: £800 (現金)
このクレームの当事者: 6/2020
さらに読む: thepogg.com
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バグ
ブラックポイント: 264 (このカジノのポイント数1)
技術的な不具合。
The player was playing a game of blackjack when he suddenly got disconnected and logged out. He had already provided all the documents needed for their account verification and emailed the casino on several occasions. He said all the money in his account was the money he had deposited, not bonus money and wanted the remaining balance to be sent back to him. The casino replied by offering help but couldn't discuss the issue publicly. There was no more reaction from the player posted and the complaint is still unsolved.
係争中の金額: £850 (ボーナスマネー)
このクレームの当事者: 12/2014
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バグ
ブラックポイント: 0
Player experienced troubles during a live roulette play.
After some technical difficulties, the player's money from the live roulette winning was missing. Based on the logs from the servers, the player never made a bet, but money for this bet was missing. There is no update available.
係争中の金額: ?? (現金)
このクレームの当事者: 10/2015
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バグ
ブラックポイント: 0
Technical glitch.
The player claimed that during their play of Live Dealer Casino they found an incorrect bankroll calculation for a sum of €700 within an hour of their play. The casino responded to their complaint saying that the player did receive their money after all. But the player never confirmed it and the case remains unresolved.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 6/2013
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計0のブラックポイントを持った2件の類似クレームを表示する
支払い遅延、払われる可能性は高い
ブラックポイント: 80 (このカジノのポイント数1)
Extremely long withdrawal process.
The player requested a withdrawal in the amount of $203 but the player´s bank refused to receive the transfer and the casino looked for another way to deliver the payment to the client. There is no further information on the case.
係争中の金額: $203 (現金)
このクレームの当事者: 4/2018
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支払い遅延、払われる可能性は高い
ブラックポイント: 80 (このカジノのポイント数1)
Extremely long withdrawal process.
Harry, a player from the UK, requested a withdrawal in the amount of £990 and still hasn´t received the money. There is no further information on this case.
係争中の金額: £990 (現金)
このクレームの当事者: 7/2018
さらに読む: askgamblers.com
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支払い遅延、払われる可能性は高い
ブラックポイント: 0
Delayed withdrawal process.
The player complained that the casino didn't want to pay him his winnings because he used a nickname instead of his real name while registering an account. He sent the casino documents for verification where everything matched except for his name but he had already explained it was a mistake. In the end, the casino stated they would process his cashout.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 9/2013
さらに読む: askgamblers.com
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支払い遅延、払われる可能性は高い
ブラックポイント: 0
支払いプロセスの遅延。
The player had his withdrawal postponed to a later date despite ID document having been sent. No reaction from the casino.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 1/2014
さらに読む: askgamblers.com
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支払い遅延、払われる可能性は高い
ブラックポイント: 0
出金手続きの遅れ、おそらく支払い済み。
The player requested their very first withdrawal of $120 but it was delayed. The casino responded to the complaint saying that the player did receive their winnings but the player never confirmed it. We believe that the player was likely paid but since they never said so, the complaint remains unsolved.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 12/2013
さらに読む: askgamblers.com
さらに読む
支払い遅延、払われる可能性は高い
ブラックポイント: 0
支払いプロセスの遅延。
The player complained about a delayed payment when the casino responded by inviting him to contact their customer support for help. The player replied he did so and was rearranging his withdrawal. The withdrawal could've been delayed but it was likely paid.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 11/2013
さらに読む: askgamblers.com
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計80のブラックポイントを持った5件の類似クレームを表示する (このカジノのポイント数1)
支払い遅延、払われる可能性は高い
ブラックポイント: 100 (このカジノのポイント数1)
支払いの遅延。
プレーヤー 'sarahmt77'は、承認され、プレーヤーの銀行口座に表示されるまでに最大10営業日かかるはずの電信送金による340USDの引き出し要求を行いました。 3週間以上経過した後も、異議申し立てよりも後に承認された他の引き出しリクエストから支払いを受け取っていたにもかかわらず、プレーヤーはまだ支払いを受け取りませんでした。すでに電信送金で送金されているとカジノから言われました。それ以降、更新はありません。
係争中の金額: $340 (現金)
このクレームの当事者: 8/2020
さらに読む: askgamblers.com
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不明な申し立て、良い規制当局
ブラックポイント: 10 (このカジノのポイント数1)
マックスベットエラー。
プレーヤー 'buckley'がスロットゲームのプレイを開始しました-ダイスアポンダイム、残高は343.16ドル。彼らは賭けのサイズを0.25ドルに設定し、数回スピンした後、残高がゼロに近づいたと主張しました。プレイヤーはそれをエラーだと考え、ゲーム履歴をチェックし、$ 250、$ 75などの高額の賭けを見つけました。彼らはゲーム履歴を保存しましたが、後で開くことができず、レコードはWebサイトのWebサイトから削除されたと思われますカジノ。プレーヤーは、ゲーム履歴がゲームのマックスベット機能を複数回使用したことを示していたと認めましたが、プレーヤーはそのような大きなベットをしないことを確信していました。プレーヤーがカジノにゲームの完全なシステムログを要求しましたが、応答がありませんでした。カジノはプレーヤーの公の苦情に反応しませんでした、そしてそれ以上の更新はありません。
係争中の金額: $343 (現金)
このクレームの当事者: 8/2020
さらに読む: askgamblers.com
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自己排除に失敗
ブラックポイント: 0
Failed self exclusion.
The player self-excluded himself/herself from the casino sites operated within 888 Group. After some time, he/she tried to login with the same information as previously, like the billing address, registered card details, PayPal account, email address, IP address, and username. He/she succeeded, deposited money and played. The player felt disappointed that the casino has failed to enforce their self-exclusion policy. The casino advised the player that the self-exclusion was requested on 888 platforms only, and didn´t include bingo or instant games. There is no further information on the case.
係争中の金額: ?? (現金)
このクレームの当事者: 5/2018
さらに読む: askgamblers.com
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自己排除に失敗
ブラックポイント: 0
Failed self-exclusion.
The player complained he had self-excluded himself from the casino but he kept receiving the marketing offers and eventually he joined in the casino several times, each time losing huge amounts of money. But when he won, the casino refused to pay him the winnings due to his previous self-exclusion. The casino replied that they were not allowed to discuss the case publicly. No more update since then.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 9/2013
さらに読む: askgamblers.com
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計0のブラックポイントを持った1件の類似クレームを表示する
支払い遅延、ステータス不明
ブラックポイント: 0
The player didn't receive their winnings.
The player complained about crashing video stream at first. Then they said they requested a withdrawal of £500, sent documents for verification but not all of them were accepted. After the player sent another document for verification there was no reply from the casino. The customer service said they had transferred £450 to the player's bank account, apparently without any confirmation of this transaction. The player was outraged and was threatening the casino with the police, a bad press review, and a lawsuit, The casino replied by asking the player's username to investigate further.
係争中の金額: ?? (ボーナスマネー)
このクレームの当事者: 8/2013
さらに読む: askgamblers.com
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支払い遅延、ステータス不明
ブラックポイント: 0
Delayed withdrawal process.
The player requested three separate withdrawals in the amount of altogether £300 but the payout was delayed due to an unknown reason. There is no further information whether the player received their winnings or not, but the complaint remained unresolved.
係争中の金額: £320 (ボーナスマネー)
このクレームの当事者: 12/2012
さらに読む: askgamblers.com
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計0のブラックポイントを持った1件の類似クレームを表示する
過去の過失
ブラックポイント: 0
These players were accused of a bonus abuse or an excessive free bonus bingo play with all their funds being confiscated.
We decided to group a few complaints together and make this sad story shorter for you. When you click on the link, it will show you each and every one on these complaints. There are many complaints about this casino and they altogether made about £83,758 in debt towards the players. In most of them, you can read about how they accused regular players of a bonus abuse or an exssesive free bingo play, or they would close your accounts at the casino's sister sites too, which is a shame. The casinos usually closed the players accounts with their deposits still on it and felt no remorse doing so. They would never provide the players with a relevant proof of the accusations, they would just simply do as they like. Many, almost all of them, are never resolved. Therefore, dear players, please be careful.
係争中の金額: £83,758 (ボーナスマネー)
このクレームの当事者: 1/2011
さらに読む: bingo.vg
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過去の過失
ブラックポイント: 0
The casino failed their players in numerous ways and actions.
The 888 casinos failed to process the self-exclusion requests correctly and that effective customer identification checks were not in place. The Gambling Commission has found that 888 has breached a number of social responsibility codes in relation to self-exclusion requirements and customer interaction. Therefore, they promised to return to customers the £3.5million deposited during the period in which their self-exclusion was not properly affected across all of 888’s platforms. This will be returned to customers either by way of prior customer withdrawal or by way of refund. Hopefully, this issue will be resolved quickly so there would be no more loses like these and the customers would start enjoying playing at the 888 platforms again.
係争中の金額: $1,000 (ボーナスマネー)
このクレームの当事者: 8/2017
さらに読む: gamblingcommission.gov.uk
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計0のブラックポイントを持った1件の類似クレームを表示する
規制当局側の決定待ち
ブラックポイント: 0
複雑で遅延した引き出しプロセス。
The player from Austria requested two withdrawals and the casino confirmed that the payments were sent out, but several weeks later, they were nowhere near the player's bank account. The player was in constant communication with the casino about this matter but apparently, the transactions got lost and the casino claimed having sent it a long time ago. They asked the player for proof of not receiving the payments. In the end, the player submitted a complaint with Malta gaming authority but no decision was made yet.
係争中の金額: €3,427 (ボーナスマネー)
このクレームの当事者: 7/2019
さらに読む: askgamblers.com
さらに読む
さらにクレームを表示する(+27)

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