Cleopatra Casino - プレイヤーが約束した返金が遅れました。

Hello, Cleopatra Casino promised me a refund/payment on March 17, 2024. Regrettably, I have still not received the refund.

Hallo, Cleopatra Casino hat mir am 17.03.2024 eine Zusage bzgl. einer Rückzahlung/Forderung erteilt. Leider habe ich bis heute die Rückzahlung nicht erhalten.

Hello Lesa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cleopatra Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did your account got closed and how much did you deposit since your request to close it? Did you forward them all the requested information from the e-mail?

Please note that every payment may take up to 14 days to be processed so I can recommend to wait only for now.

Looking forward to your answer.

Regards,

Nick

My account is closed. Today I spoke to Cleopatra again about paying out my refund

Mein Konto ist geschlossen . Ich habe heute Cleopatra nochmal wegen der Auszahlung meiner Rückzahlung angesprochen

I haven't received the refund yet

Ich habe die Rückzahlung noch nicht erhalten

I received the refund

Ich habe die Rückzahlung erhalten

Dear Lesa,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru