Cloudbet Casino - プレイヤーのアカウントがブロックされました。

Hello!

I've been using Cloudbet for over 2 years, i've made the KYC procedure two times already. (Holding signed newspapper on my street sign). And now Cloudbet has decided to suspend my account for 6 months to review my betting history, while not processing my withdraw, basiclly holding my Balance has hostage.

It says here in Casino Guru that players from Portugal are not accepted, but when i registred it was, anyway, this has nothing to do with this issue itself but just wanted to clarify.

I've used both the Casino and the sportsbook, and the only bonus taken were free spins in the casino.

I would really appreciate your help in this matter.

Dear didiferreira1122,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise how long ago was your account blocked? Were your latest winnings accumulated from slots or from sports betting, please? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello!

My account is blocked for 1.5 months and my latest earnings were both sports betting and casino winnings.

Best Regards.

Thank you very much, didiferreira1122, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Account has been re-opened, now i'm just waiting for the withdrawal, i will update after.

Best Regards

Hello, didiferreira1122,

From now on, I will assist you with the case. Good to hear about progress, and that your account has been reopened.

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open pending your confirmation of a successful withdrawal or an update. However, please note it will take some time to process your withdrawal, so it would be appreciated if you could provide the casino with several business days to process it.

Please, let us know as soon as you receive the payment.

Payment completed, you can close!

Thanks!

Thank you, didiferreira1122, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru