Club Player Casino - プレイヤーの撤退が遅れています。

hi I requested a withdrawal of 300 usd on 4/9, sent in the requested documents and got it approved without any problems, however, only 143 dollars was approved as a withdrawal as I apparently used a bonus that could not be withdrawn even though the wagering requirement was met,

I could not choose the withdrawal method, it was wirwtransfer that applied even though they themselves said that withdrawals should preferably be made with the same method as the deposit,

in the history I could see what date the withdrawal request was made and what date the request was approved, after the approved request it would take 7-10 working days before the transfer would take place, then the transfer itself would take another 5-10 working days before it reached my bank,

I did not see a date in the history when the transfer started so I turned to the support, who first replied that it takes 5-10 days according to our time frame before the transfer is made to my question if the transfer has been made yet, finally another support replied that the transfer started it 21/9, when I waited another week, I asked the status of my withdrawal request, then I got the answer that it had started on 20/9, ie on a Sunday and not the same day as I previously received in response,

I googled up the casino and saw them blacklisted several times due to poorly managed withdrawal requests so I emailed them and pointed this out and asked once again to get the status of my request and a "receipt" that they really started the transfer as they said, where stopped answering my emails so I thought I might log in and chat with them,

then I could not log in to the casino at all other than in incognito mode

and when I finally got hold of the support, all the time frames had expired, even the bank's 10 days, even the support said, but asked me to wait another week before they wanted to investigate the matter further,

when I did not want to accept it but thought they would investigate it immediately when the time frame had expired, they did not intend to do so but asked me to come back in a week when maybe they would look into the matter,

I think it is petty of them to deliberately delay such a small withdrawal request and will never again invest 1 kroner there.

meanwhile I got huge bonus offers several times a day, when I unloaded on these I wrote to them and referred to their own text that they had all the licenses and followed them,

that I am Swedish and play in Sweden and thus may not have more than one bonus in connection with opening the account according to Swedish license and you say that you have all licenses, I got the answer that they tried to keep all requirements, etc., etc., when I asked about their license number I got no answer at all.

So they pretend to be more serious than they are, hand out huge bonuses that are designed so you do not have a chance to get any winnings almost, and if they approve a withdrawal, they delay it as much as they can. seems without reason at all,

their support runs with their default answers instead of trying to answer the real question asked.

With this in mind, there is no casino I can recommend anyone to play at when there are so many honest serious casinos on the market to choose from instead,

no payment has been made yet, and they do not intend to help me with it next week, according to a response from their support.

hej jag begärde ett uttag på 300 usd den 4/9 , skickade in de begärda dokumenten och fick det godkänt utan problem, däremot så godkändes enbart 143 dollar som uttag då jag tydligen använt någon bonus som inte kunde tas ut även fast omsättningskravet var uppfyllt,

jag kunde inte välja uttagsmetod det var wirwtransfer som gällde trots att dom själv sa att uttag helst skulle göras med samma metod som insättningen,

i historiken kunde jag se vilket datum uttagsbegran var gjord och vilket datum begäran var godkänd, efter godkänd begäran skulle det ta 7-10 arbetsdagar innan överföringen skulle ske, sen skulle själva överföringen ta ytterligare 5-10 arbetsdagar innan den nådde min bank,

Jag såg inget datum i historiken när överföringen startat så jag vände mej till supporten, som först svarade att det tar 5-10 dagar enligt våran tidsram innan överföringen görs på min fråga om överföringen gjorts ännu, till slut svarade en annan support att överföringen startade den 21 /9, när jag väntat ytterligare en vecka så frågade jag statusen på min uttagsbegäran då fick jag till svar att den hade startat den 20/9 alltså på en söndag och inte samma dag som jag tidigare fått till svar,

jag googlade upp casinot och såg dom blivit svartlistade flera gånger pga dåligt skötta uttagsbegärandeärender så jag mailade till dom och påpekade detta och bad ytterligare en gång att få status på min begäran samt ett "kvitto" på att dom verkligen startat överföringen som dom sagt, där slutade dom svara på mina mail så jag tänkte jag får logga in och chatta med dom ,

då kunde jag inte logga in på casinot alls annat än i inkognitoläge

och när jag till slut fick tag på supporten så hade alla tidsramar gått ut även bankens 10 dagar sa till och med supporten men bad mej vänta ytterligare en vecka innan dom ville undersöka saken närmare,

när jag inte ville godta det utan tyckte dom skulle undersöka det omedelbart då tidsramen hade gått ut så tänkte dom inte göra det utan bad mej återkomma om en vecka då kanske dom skulle titta på saken,

jag tycker det är småaktigt av dom att medvetet förhala en så liten uttagsbegäran och kommer aldrig mer att satsa 1 krona där.

under tiden fick jag enorma bonuserbjudanden flera gånger om dagen, när jag lessnade på dessa skrev jag till dom och hänvisade till deras egen text att dom hade alla licenser och följde dessa ,

att jag är svensk och spelar i sverige och får därmed inte ha fler än en bonus i samband med öppnande av kontot enligt svensk licens och ni säger ju att ni har alla licenser fick jag till svar att dom försökte hålla alla krav osv osv, när jag frågade om deras licensnummer fick jag inget svar alls.

Så dom utger sej för att vara seriösare än vad dom är, delar ut enorma bonusar som är utformade så man inte har en chans att få ut några vinster nästan, och om dom godkänner något uttag så förhalar dom det så mycket dom bara kan helt till synes utan anledning alls,

deras support kör med sina standardsvar istället för att försöka svara på den verkliga frågan som ställts.

Med detta i åtanke så är det inget casino jag kan rekomendera någon att spela på när det finns så många ärliga seriösa casinon på marknaden att välja istället,

någon utbetalning har fortfarande inte skett, och dom tänker inte hjälpa mej med det förens nästa vecka enligt svar från deras support.

Dear Johan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have withdrawn any winnings successfully in the past from this casino?

In the meantime, I would suggest checking our review for the Club Player Casino: https://casino.guru/Club-Player-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have not made any withdrawals before at this casino, and have subsequently also seen the text about delayed payouts etc.,

but they say that the payment was made on 21/9 and now they say that the payment is delayed more than a month, what is it that applies?

Jag har inte gjort några uttag tidigare på detta casino ,och har i efterhand oxå sett den texten om fördröjda uttbetalningar mm,

men dom säger ju att ut betalningen är gjord den 21/9 och nu säger dom att utbetalningen är försenad mer än en månad vad är det som gäller?

If I understand it correctly, you have requested your withdrawal on 4th of September. If it has been processed and sent on 21st later that month, I will set the timer for 14 days, as the only option we have now is to wait. Please keep me updated.

I contacted them again yesterday as a previous support asked me to do when I pointed out for the first time that now your bank has also had 14 days with the transfer,

then, according to this supporter, they would investigate the matter further,

I then got the answer that they had no control over third party actions etc etc, then I asked for a receipt for their alleged transfer they made on 21 Sept to my bank but I did not get any answer at all but instead they asked me send in an account statement from my bank over my bank account from September 21 to October 14, which I did albeit reluctantly as I think it is a bit too private to send them all my transactions of all kinds ...

and no deposit from them has appeared in my account yet so I'm still waiting for it ....

jag kontaktade dom igen i går som en tidigare support bad mej göra då jag påpekade första gången att nu har även eran bank haft 14 dagar på sej med överföringen,

då skulle dom enligt denna supporter undersöka saken närmare,

jag fick då till svar att dom inte hade någon kontroll över tredje parts handlande osv osv , då frågade jag om ett kvitto över deras påstådda överföring dom gjorde den 21 sept till min bank men det fick jag inte något svar alls på utan istället bad dom mej skicka in ett kontoutdrag från min bank över mitt bankkonto från den 21 september till den 14 oktober, vilket jag gjorde om än motvilligt då jag tycker det är lite väl privat för att skicka till dom alla mina transaktioner av alla de slag...

och ännu har ingen insättning från dom dykt upp på mitt konto så jag väntar snällt fortfarande på det....

I received a reply from those who wanted my bank statement sent in yesterday

this is how she answered me

: Hello,

Please be Informed that your winnings; Paid $ 134.50 + $ 7.50 fee service got processed on 10/06. It means that you already should see it on your account around mentioned date. id you still do not see it there, please kindly provide us with official bank statement for September / October (incl Oct 15th) 2020.

Thank you.

-

line

Finance Agent "

now they have made the transfer on October 6, not on September 21 as they previously claimed they did, it then means that they lie to me straight up in the face

or do they have no idea what is going on in their casino that they do not know when the payout was made,

given their behavior with support with standard phrases and wordings and avoiding answering the question asked, and the fact that they are blacklisted at several review centers due to non-withdrawal, and that they are not subject to any serious license, they try to blow me on the payment as they have done to so many others historically

jag fick svar från dom som ville ha mitt kontoutdrag inskickat igår

såhär svarade hon mej

:Hello,

Please be Informed that your winnings; Paid $134.50 + $7.50 fee service got processed on 10/06. It means that you already should see it on your account around mentioned date. id you still do not see it there, please kindly provide us with official bank statement for September/October (incl Oct 15th) 2020.

Thank you.

--

Lina

Finance Agent"

nu har dom alltså gjort överföringen den 6 oktober inte den 21 september som dom tidigare hävdat dom gjort, innebär det då att dom blåljuger mej rakt upp i ansiktet

eller har dom noll koll på vad som sker i deras casino att dom inte vet när utbetalningen gjorts,

med tanke på deras beteende hos support med standardfraser och formuleringar samt undvikande att svara på frågan som ställts, samt det faktum att dom är svartlistade hos flera recencenter pga uteblivna uttag, samt att dom inte lyder under någon seriös licens så försöker dom blåsa mej på utbetalningen som dom gjort mot så många andra historiskt sett

Thank you very much, Johan, for the update. I fully understand your frustration, however, could you please provide the requested bank statement showing that you still didn’t received the payment. Afterwards, we will confront the casino.

okay but is my account statement shown to everyone who reads here then or is it just for you to read?

okej men visas mitt kontoutdrag för alla som läser här då eller är det bara för dej att läsa?

I can assure you, Johan, that the bank statement will remain a private document if you forward it to my email address (petronela.k@casino.guru) as I would never violate the banking secrecy. Thank you in advance.

okay I'll send it to your email now then,

I also asked them which date is the one that applies to my payment, as I have received a total of 3 different dates when it should have been made but I have not received an answer to that,

But they can not deny me the withdrawal as it has been approved and according to them should already be paid, then they indirectly admit that they have not told the truth before, but why keep on delaying it all the time is something I can not understand when it is not is about some big money even ....

okej jag skickar det till din mail nu då,

jag frågade dom även vilket datum är det som gäller för min utbetalning, då jag totalt har fått 3 olika datum när den skulle varit utförd men inget svar har jag fått på det ,

Men dom kan ju inte neka mej uttaget då det har godkänts och enligt dom redan ska vara utbetalt, då erkänner dom ju indirekt att dom inte talat sanning tidigare, men varför hålla på att förhala det hela tiden är något jag inte kan förstå då det inte rör sej om några stora pengar ens....

Thank you very much, Johan, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I have received a new answer from the casino, where they explain the different dates, 1 the date when the withdrawal was approved, the second date when the transfer started and the 3rd date when the money would have reached my account, and that I should send in an account statement from September to October 15 if I still do not see the payout ....

I have sent this bank statement 3 times now, I think it will not look different no matter how many times I send it.

Jag har fått ett nytt svar från casinot, där dom förklarar de olika datumen, 1 datumet när uttaget godkändes, andra datumet när överföringen startade och det 3dje datumet när pengarna skulle ha nått mitt konto, samt att jag ska skicka in ett kontoutdrag från september till 15 oktober om jag fortfarande inte ser utbetalningen....

jag har skickat detta kontoutdrag 3 gånger nu tror jag det kommer ju inte se annorlunda ut hur många gånger jag än skickar det.

Hello Johan,

I looked at your complaint and will do my best to help you. I would like to invite Club Player Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

Greetings Johan, Viliam,

Looking into this, I'll see what we can do for you on this end. Apologies for the delay, fortunately such things are quite rare or my life would be considerably more difficult.

I'll get back with you when I have more information.

Best,

Nick and Club Player

I have arranged an account statement from nordea today because what I printed out from my internet bank was not enough,

so SEK 50 I became poorer thanks to it but I am sending it now and we will hear what you have to say next.

jag har ordnat ett kontoutdrag från nordea idag eftersom det jag skrev ut från min internetbank inte dög,

så 50kr fattigare blev jag tack vare det men jag skickar det nu så får vi höra vad ni har att säga sedan.

hi I have just chatted with the casino support at clubplayer casino, are there people you talk to there or is it a cure? they run with standard answers and repetitions all the time, they obviously do not read what you write to them when they answer, for example I can say like this, the support asked me if it was this file I attached to their payment team in the email, he had asked for a screenshot of the email where I sent the bank statement before, then he wanted the bank statement itself and when he received it he asked me to send it to their payment team who would then help me, hey that's what I did .... okay but yes they needed a few days to check the matter, it was answered, hmm a team that works 2 days with a withdrawal of 143 dollars can not be profitable, they should check my bank statement which does not contain any payment from clubplayer as they claim to have done it September 21, (today I was told by supporter brent that it was done on September 20 iof though the support I had to talk to after brent just left me in the chat said that it had been paid on September 21), so that the withdrawal is approved to 100%, we can agree as according to the casino it must already have been paid out, so no obstacle to payment has been identified,

and considering how my account was teased and that it was the right name etc etc at the beginning of the withdrawal process, it is an impossibility that they put in the wrong account, you might think, so what alternatives remain then?

1. that their bank is incredibly tenacious in their transfers, although it can take over 1 month when the transfer is started ...
2. that no transfer has ever been made at all on 20 or 21 September, despite the fact that they constantly want to claim that this is the case. (but in that case it would mean that they lied to me straight in the face and you want to hope that has not happened as it would be such a humiliation for them if it were discovered ...
3. no I can not think of any other explanation.

hej jag har nyss chattat med casinosupporten på clubplayer casino, är det människor man pratar med där eller är det en bot? dom kör med standardsvar och upprepningar hela tiden, dom läser uppenbart inte det man skriver till dom när dom svarar, som exempel kan jag säga såhär, supporten frågade mej om det var denna filen jag bifogat till deras betalningsteam i mailet, han hade bett om en skärmdump av mailet där jag skickat kontoutdraget tidigare, sen ville han ha själva kontoutdraget och när han fått det så bad han mej skicka det till deras betalningsteam som då skulle hjälpa mej, hallå det är ju det jag gjort....okej men ja dom behövde några dagar på sej för att kontrollera saken svarades det, hmm ett team som jobbar 2 dagar med ett uttag på 143 dollar kan ju inte vara lönsamt, dom ska kontrollera mitt kontoutdrag som inte inehåller någon betalning ifrån clubplayer som dom påstår sej ha gjort den 21 september, (idag fick jag av supporter brent höra att det gjordes den 20 september iof fast supporten jag fick prata med efter att brent bara lämnade mej i chatten sa att det hade betalts ut den 21 september), så att uttaget är godkänt till 100% kan vi va överens om då det enligt casinot redan ska vara utbetalt, så inget hinder för utbetalning har påvisats,

och med tanke på hur det tjatades om mitt konto och att det var rätt namn osv osv i början av uttagsprocessen så är det en omöjlighet att dom satt in på fel konto kan man tycka, så vilka allternativ återstår då?

1. att deras bank är otroligt sega i deras överfföringar, fast över 1 månad kan det omöjligt ta när överföringen startats...
2. att det aldrig har gjorts någon överföring alls den 20 eller 21 september trots att dom hela tiden vill påstå att så är fallet. (men det skulle i så fall innebära att dom blåljugit mej rakt i annsiktet och det vill man ju hoppas inta har skett då det skulle vara en sån förnedring för dom om det skulle uppdagas...
3. nej jag kan inte tänka mej någon annan förklaring .

The bank statement Nordea sent me was not a real bank statement according to clubplayerkindergarden sorry clubplayercasino,

they answered me like this

"Hello Karl,

We have reviewed the documentation and noticed that it is a deposit transaction history provided. This document is a bit different from official bank statement. Why do we request Exactly for an Official bank statement - this is due to when Processors are International and currency difference involved it might not be shown in this transaction history BUT will be shown Only in official bank statement. As a result, we again would like to ask you for an official bank statement (not deposit transaction history). "

I explained to my banker at Nordea exactly what it was about that I needed an account statement that showed a deposit from the casino in question which claims they made a transfer to my account but which unfortunately did not arrive and that I previously sent the account statement from the internet bank which is full valid documents in the rest of the world From Nordea .printed after logging in with bank id

my banker thought it was strange but helped me with a digital bank statement that shows ALL transactions to and from the account and which otherwise did not differ from previously sent bank statements

Nordea took it very badly when I now explained that their bank statement was not accepted as a valid document

Nordea wanted to track the transfer but I do not receive any bank details from the casino so they could not help me with that yet, but we will try to get it through the bank details the deposit was made through.

This circus must end soon as they shame themselves and their brand, which I do not mind iof ...

I emailed petronela the email that goes between me and the casino now that I do not have your email william,

I have a couple of absolutely fantastic chat excerpts that I also want you to get william, where do I post them or send them for it to happen?

Kontoutdraget Nordea skickade mej var inget riktigt kontoutdrag enligt clubplayerkindergarden sorry clubplayercasino,

dom svarade mej såhär

"Hello Karl,

We have reviewed the documentation and noticed that it is a deposit transaction history provided. This document is a bit different from official bank statement. Why do we request Exactly for an Official bank statement - this is due to when Processors are International and currency difference involved it might not be shown in this transaction history BUT will be shown Only in official bank statement. As a result, we again would like to ask you for an official bank statement (not deposit transaction history)."

Jag förklarade för min bankman på Nordea exakt vad det gällde att jag behövde ett kontoutdrag som visade en insättning från casinot i fråga som påstår dom gjort en överföring till mitt konto men som dessvärre inte kommit fram samt att jag tidigare skickat kontoutdraget från internetbanken som är fullt giltiga handlingar i övriga världen Från Nordea .utskrivna efter inloggning med bank id

min bankman tyckte det var besynnerligt men hjälpte mej med ett digitalt kontoutdrag som visar ALLA transaktioner till och från kontot och som för övrigt inte skiljde sej från tidigare skickade kontoutdrag

Nordea tog väldigt illa vid sej när jag nu förklarade att deras kontoutdrag inte godtogs som gällande handling

Nordea ville spåra överföringen men jag får inga bankuppgifter av casinot så det kunde dom då inte hjälpa mej med ännu, men vi ska försöka att få fram det genom bankuppgifterna insättningen gjordes genom .

Denna cirkus måste få ett slut snart dom skämmer ju ut sej själva och sitt varumärke vilket jag inte har något emot iof...

jag mailade petronela det mail som går mellan mej och casinot nu då jag inte har din mail william,

jag har ett par helt fantastiska chatt utdrag som jag oxå vill att du ska få william , var lägger jag upp dom eller skickar dom för att det ska ske?

Dear Johan,

you can send it to my email address: viliam.v@casino.guru.

okay william then I will email you the chat conversations I had with their support as well as the account statement I ordered from nordea and the email conversation I had with Lina from their payment department.

But it feels pointless to continue in the case when they ask for documents that do not even exist

and according to their rules, you must send in the documents they ask for otherwise you will not receive a payment ..

since they do not even play under any license, they can behave in any way without you being able to do anything about it other than spread the word about how they behave all over the internet so that people know who they are and how they act against their customers.

okej william då mailar jag dej de chattkonversationer jag haft med deras support samt det kontoutdrag jag beställde av nordea samt den mailkonversation jag haft med Lina från deras paymentavdelning .

Men det känns ju meningslöst att fortsätta i ärendet när dom ber om dokument som inte finns ens

och enligt deras regler så ska man skicka in de dokument dom ber om annars får man ingen utbetalning..

då dom inte spelar under någon licens ens så kan dom ju bete sej hur som helst utan att man kan göra någonting åt saken annat än att sprida ordet om hur dom beter sej över hela internet så att folk får veta vilka dom är och hur dom agerar emot sina kunder.

Dear Nick,

do you have some new information regarding this case?

This is how Nordea answered the question of an official bank statement

Hello

Thank you for your message.

Unfortunately, we have no other document than your bank statement to offer. As the transaction has not been deposited in your account 2020-10-06 according to your account statement, there is no receipt or similar that we can stamp and send to you.

It may be that there is some other form of statement in other countries, but here in Sweden we are obliged to report everything on our bank statements.

We obviously want to try to help you as much as possible.

What amount and currency do they claim to have transferred to your account? What is the name of the Casino? Do they use an external player when making their payments? Has the transaction taken place directly to your account, or to your card?

Wish you a good day.

With kind regards

Nordea

I have also sent this to the casino which still claims they should have a bank statement before they can move on, I wonder a bit how you intend to move on William because this feels like it does not give anything?

såhär svarade nordea på frågan om ett official bank statment

Hej

Tack för ditt meddelande.

Vi har dessvärre inget annat dokument än ditt kontoutdrag att erbjuda. I och med att transaktionen inte har blivit insatt på ditt konto 2020-10-06 enligt ditt kontoutdrag, så finns det inget kvitto eller liknande som vi kan stämpla och sända till dig.

Det kan vara så att det finns någon annan form av utdrag i andra länder, men här i Sverige är vi skyldiga att redovisa allt på våra kontoutdrag.

Vi vill självklart försöka hjälpa dig i största möjliga utsträckning.

Vilket belopp och valuta påstår de ha överfört till ditt konto? Vad heter Casinot? Använder de sig av en extern aktör när de genomför sina utbetalningar? Har transaktionen skett direkt till ditt konto, eller till ditt kort?

Önskar dig en bra dag.

Med vänlig hälsning

Nordea

Detta har jag även skickat till casinot som ändå hävdar dom ska ha ett bank statment innan dom kan gå vidare, jag undrar lite hur du tänker gå vidare William för det här känns som det inte ger någonting?

Hey all,

I've been following it but Johan has yet to submit valid bank statements for the months of September and October. If you've received them Viliam and can pass them on with Johan's permission I'm happy to follow up on this but currently there is payment confirmation on our end and thus far nothing to prove it never arrived.

Best,

Nick and Club Player

But there is no more valid document than the one they have already received according to nordea, so what do they want for something, I wonder?

However, nordea discovered that there was a number error in the iban number I gave them which I think may be the reason

but then they should have received the payment in return and not approved iof, hmmm

Men Det finns inget mer giltigare dokument än det dom redan fått enligt nordea så vad är det dom vill ha in för något undrar jag?

Däremot så upptäckte nordea att det var en siffra fel i iban numret jag gett dom vilket jag tror kan vara orsaken

men då ska dom ha fått betalningen i retur och inte godkänd iof, hmmm

Dear Nick,

why did you consider this bank statement from Nordea as insufficient?

We would like to ask the Club Player Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hey all,

Just an update. We did finally receive notice that the transaction was incomplete due to an incorrect IBAN provided by the player. The requisite department is now waiting for the payment to be returned by the bank at which point it would in theory be eligible for reissue. The fee for reissue of payment in such cases is normally $250USD but I'll do what I can to get that waived.

Due to the rejected payment bank wire is no longer an option for you Johan so I've gotten you approved for Bitcoin payment. One of my team will be reaching out to you via email to get your payment details. Please respond so we can issue payment once the funds are returned to us.

Best,

Nick and Club Player

in case of refund due to missing account number, no fee is charged, but you would have been okay with the transaction being completed without problems according to what you previously told me, I have nothing and will never get a bitcoin account so you can then do as you say in your advertisement use the same method as the customer used for their deposit.

AND we (Nordea and I) are still waiting to find out what the error on Nordea's bank statement was

vid återbetalning pga kontonummer saknas utgår ingen avgift , men ni hade ju fått okej på att transaktionen fullföljts utan problem enligt vad ni tidigare sagt till mej, jag har inget och kommer aldrig att skaffa ett bitcoinkonto så ni får då göra som ni säger i er reklamn använda samma metod som kunden använt vid sin insättning.

OCH vi (Nordea och jag )väntar fortfarande på att få veta vad felet på Nordeas kontoutdrag var

Hey all,

I see you and my agent Alex are in touch Johan. Bitcoin is absolutely the fastest way for you to receive your funds. We really are trying for you here however our options are limited to what is allowed by our 3rd party. Frankly I would suggest giving it shot, you've got nothing to lose and some cash to gain... I can't think of a single player on Bitcoin who doesn't love it. There's a good chance you will too. 🙂

Best,

Nick and Club Player

Dear Johan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

william necessary information? as I see it, the matter is well resolved, so what can you say to the newspaper for something then.

it does not mean that I need to like the solution for it, but that's life

I have not arranged a bitcoin wallet yet but I expect the club player casino to manage my money well until the day jsg again tries to withdraw them.

william nödvändig information? som jag ser det så är väl ärendet löst så vad s ka ni avisa för något då.

den betyder det ju inte att jag behöver gilla lösningen för det men sånt är livet

jag har ej heller ordnat någon bitcoinplånbok ännu men jag förväntar mej att club player casino förvaltar mina pengar väl tills den dag jsg återigen försöker att ta ut dom .

Dear Johan,

are you willing to create BTC wallet?

I can do it after reading more about it, so eventually I will get it, it looks like

in the meantime, can the money be in my casino account or?

when the withdrawal procedure was interrupted due to my mistake with 1 digit error in the iban number it may I take on

been rejected as I assume the request ends and the money is returned to the gaming account or?

jag kan göra det efter att ha läst på mer om det, så så småning om kommer jag väl att skaffa det ser det ut som

under tiden kan väl pengarna ligga i mitt casinokont eller ?

då uttagsförfarandet avbrutits pga mitt misstag med 1 siffra fel i iban nummret den får jag ta på mej

blivit avvisat som antar jag att förfrågan avslutas och pengarna återförs till spelkontot eller?

Hey all,

We are still waiting on confirmation of a valid payout method so we can proceed.

Best,

Nick and Club Player

Nick can you return the amount to my gaming account for so long?

Nick kn du återföra beloppet till mitt spelkonto så länge?

Hey Johan,

Once a payment is approved (and in this case even paid) it is no longer possible to just simply cancel the payment and return it to the casino account. It may be an option to re-deposit it into your casino account as cash however, is that what you would like? I can certainly look into it for you but I will need specific email confirmation that this is your intent in order to move forward. Please respond to the email from Alex stating you would like the funds to be "redeposited to your casino account as cash if possible" and I'll see what I can do for you.

Best,

Nick and Club Player

Dear Johan,

did you receive your winnings, please? If yes, I need to close this case and then you can deposit your funds back to the Casino.

well i just emailed alex he has not mail me that i like to get the money back to my club player account so lets see

Dear Johan,

can you answer my question, please?

Hey all,

I spoke with the requisite department and the redeposit is possible but the funds haven't been returned by Johan's bank as yet. So basically we are waiting for the funds to come back, once they have arrived we can proceed with putting them back in the account.

Best,

Nick and Club Player

william has not received the win yet but it seems to be close now, so do not finish the case right yet

william inte fått vinsten ännu men det verkar vara nära nu, så avsluta inte ärendet riktigt ännu

Dear Johan,

keep me updated, please.

Dear Johan,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

but close the case if you want, it probably makes no difference whether I will get my profit or not.

you can not set a timer at either the casino or me as everything depends on the bank when they return the money to the casino ...

<KÄRA william bollen ligger inte hos mej nu som du kan se om du läser svaren från nick,så vill du vara så rar och tala om för mej vilken information det i nuläget förväntas från mej så ska jag mer än gärna förtälja dej det.

men stäng du ner ärendet om du vill det, det gör nog ingen som helst skillnad i huruvida jag kommer att få min vinst eller inte.

ni kan ju inte sätta timer på varken casinot eller mej då allt hänger på banken när dom återför pengarna till casinot...

Dear Johan,

I'll extend the timer by another 10 days, please keep me updated.

I will let you know as soon as I hear something from the casino that I expect to notify me as soon as the bank repays the transfer, according to the casino it could take UP to 3 months which has soon passed so something should happen in the near future now.

jag låter dej veta så fort jag får höra något från casinot som jag förväntar mej meddelar mej så fort banken återbetalt överföringen, enligt casinot kunde det ta UPP till 3 månader vilket snart har gått så det borde hända något inom den närmsta tiden nu.

Dear Johan,

update me as soon as possible, please. I'll extend the timer by 30 days which must be enough time to solve this issue.

yes tomorrow it is 3 months since it was said that the payment was made and would be visible on my account

and according to the casino it could take UP to 3 months for the bank to return the transfer so I guess I will be notified any day now and then I will notify you immediately so there will be an end to this once and for all

ja i morgon är det 3 månader sedan det sades att betalningen var utförd och skulle synas på mitt konto

och enligt casinot kunde det ta UPP till 3 månader för banken att retunera överföringen så jag antar att jag får besked vilken dag som helst nu och då meddelar jag dej direkt så det blir ett slut på detta en gång för alla

Johan, is there any progress?

no I have not heard anything from the casino whether they received a refund from the bank or not

nej jag har inte hört något från casinot om dom fått återbetalning från banken eller inte

Hey all,

I attempted to have the funds re-deposited into your casino account again yesterday and was informed they still had not been returned as yet, I've requested further and more comprehensive review of the situation so hopefully I'll have an update soon.

Best wishes,

Nick and Club Player

Greetings,

Good news, the funds have yet to be returned by the bank however I took it to the top and was granted special permission to make an exception and return the funds to your account Johan as a redeposit. They are now sitting and waiting in your casino account for you to play as requested.

Have fun and good luck.

Best,

Nick and Club Player

Dear Johan,

can I consider this case as resolved?

yes it seems so, thanks for everything

ja det verkar så, tack för allt

Dear Johan,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru