Club Player Casino - プレイヤーの撤退が遅れています。

I made a deposit with my credit card plate on the casino one $1700 requested a withdrawal for $1200 submitted all required necessary documents to the casino. I won on September 23 casino said I submitted all information by October 3 7 to 10 business days would be paid. Have not been paid my account is locked can’t communicate with Kelsey

Dear Kathleen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? Did you receive any confirmation from the casino that your withdrawal has been processed and funds transferred? Please forward it along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

PS: I’m sorry I couldn’t open any of the forwarded documents.

Hi

i wish you could open all the documents as they included my deposit history on September 22 & 23. No i did not win on a bonus it was from money i deposited with a credit card. Within the many documents i attempted to send were a few (more than 3) chat conversations with the casino who informed me that i was approved they the verification process and should receive my money within 7-10 business days. I’m extremely upset because making the deposits i did the casino quickly took my money but upon winning is not paying out. Should i try to resend you the documents for proof? Please advise

Thank you very much, Kathleen, for getting back to me. Please try to forward those documents, to my email address petronela.k@casino.guru (don’t zip the files). 

Per your request i have emailed the documents to the email you provided me

thank you

Thank you very much, Kathleen, for providing all the necessary information via email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

In the meantime, I would suggest checking our review for the Club Player Casino: https://casino.guru/Club-Player-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Petronela

many thanks for your help thus far. You have been a pleasure to work with. I will await a response from Nick.

I would like to ask Club Player Casino to join us and help us resolve the player's issue.

Hi Nick,

is there anything I need to do or am i waiting fir your response from Club Casino?

For now I can recommend you to wait for the casino's answer. Also if you will receive any personal respond from them or your winnings, please let us know.

Hey Kathleen, Nick,

It seems you said some rather heated things to our service agents Kathleen and raised some eyebrows with our security department. Unfortunately when they dug into the situation they quickly found a second active account in your name contrary to the terms and conditions of the casino. At this point they blocked your accounts and refunded your deposits. You should see those reflected in your bank balance shortly if you haven't already.

Sorry to be the bearer of bad tidings however in this particular case there isn't much I can do other than apologize and wish you well.

Best,

Nick and Club Player

I disagree about another account as i only had one. I do not mind the was closed as i would never play there again for this reason. It’s interesting. I read a lot of other complaints from players that had this exact situation happen as well. As i provided all the necessary documents to you upon request i would like to see your documents as well. The only thing i said and will stand by it still is that i do not believe your casino is honest and you happily take deposits and do not pay players when they win. I also mentioned getting an attorney, filing complaints with the BBB as well as the gaming online, which i will still do if o do not get my winnings. There is not a second account of mine and u will not accept my deposits back as your way to not have to pay me this is completely not fair gaming And I will make it as public as I possibly can. When a player gambles and they win they have a right to their winnings as I have a right to my winnings I will continue to pursue this and like I said I will hire an attorney if need be because I did nothing wrong but deposit into your casino and then not get paid I look forward to a favorable response

Dear Club Player Casino,

Could we receive some kind of proof of a duplicate account? Please send it to nikolas.b@casino.guru.

Thank you in advance.

Greetings Nick,

I had submitted proofs to yourself and Petronela quite some time ago, if you require additional information please let me know.

Best,

Nick and Club Player

Hi Nick

i never received any information regarding proof of a second account. I did not have two accounts with that casino. This is unbelievable, I have won fairly and am initialed to my winnings!

kathleen

Dear Kathleen,

We have received proof from the casino that you have created duplicate accounts. As per casino term:

"Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled."

In this case it's a clear breach of the casino terms and conditions. I'm really sorry we can't help you more with your issue. Please do not hesitat to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru