Club Player Casino - プレイヤーの撤退が遅れています。

It's been more than half a year now, but since I cleared the betting conditions for the no deposit bonus, I was told that I could withdraw up to $ 100 without having to play deposit, so I went through the withdrawal procedure. I was contacted for the first time about two weeks later, and the casino probably uses bank transfer. I sent an e-mail with the details exactly as the casino told me. Then, I will get back to you in about a month without any reply. And if I ask a question I don't understand, I won't be able to contact you again for weeks. Because of that condition, the story hasn't progressed at all, and I'm amazed and haven't responded at all, but I don't use a garbage casino where withdrawals can't be processed after half a year. Also, there is a clear discriminatory business, such as only deposit players can use chat. Casino is over

もう半年以上なりますが、入金不要ボーナスの賭け条件をクリアしたので、入金プレイしなくても、$100まで出金出来ると言われたので、出金手続きをしました。2週間後くらいに初めて連絡あり、多分、銀行振込をカジノ側は利用しているのでしょう。カジノ側から言われた通りの内容をちゃんと記載したメールを送信しました。すると、全く返信がなく1ヶ月程して、また連絡がきます。そして、分からない事を質問したら、また何週間も連絡がきません。その調子なので、全く話が進まず、もう私も呆れて、なんの反応もしていませんが、出金が半年経って処理出来ないようなゴミカジノ使わない。あと、入金プレイヤーしかチャットが使えないなど、明らかな差別営業。終わってるカジノ

Dear SATOSHI,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have withdrawn any winnings successfully in the past from this casino? Was your account fully verified? Have you been advised what caused this extreme delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for your help.

This is the first withdrawal at this casino. I was told that I could send up to $ 100 by international transfer without making a deposit, and I sent the necessary information by e-mail, so I sent it along with it, but then I felt like I was waiting for a while. By the way, I couldn't use the e-mail I was in contact with, and I couldn't open the e-mail sent from there.

I will contact the casino again once. However, it took me more than a week to reply to the e-mail to confirm one, so I feel like I'm not conscious of it and it's getting longer and longer. I was prepared for the first withdrawal to be late, but it was too late at the time of contact.

お世話になります。

こちらのカジノでは今回が初めての出金です。入金なしで$100までは国際振込にて送金できると言われ、Eメールで必要な情報を伝えてきたので、そちらを添えて送りましたが、それからダラダラと待たされた感じです。ちなみに、連絡を取っていたEメールが使えなくなり、あちらから送られてきたメールなども開けなくなりました。

一度もう一度カジノ側にコンタクトとろうと思います。しかし、とにかく1つ確認するのにもEメールの返事が1週間以上経つので、こちらも意識がそちらになく、どんどん長引いていると言う感じです。初回の出金が遅いのは覚悟していましたが、連絡の時点で遅すぎます。

Thank you very much, SATOSHI, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello SATOSHI!

From now on, I will take care of your complaint. I would like to invite representatives of Club Player Casino into this complaint in order to help us resolve the issue.

I logged in to the club player

When I checked whether KYC was rejected, which should have been authenticated once, I did not contact, so I authenticated again, but it seems that KYC has not been authenticated yet.

It's a casino where the actions of each other completely pass each other and do not mesh well. Hopefully, I'd like to see the casino instead of me how I can withdraw $ 100 sleeping in my account.

クラブプレイヤーにログインしたところ

一度認証されていたはずの、KYCが却下されていたのか、確認したところ、連絡がないので、再度、認証をしましたが、まだKYCの認証もされてない様子。

完全にお互いの行動がすれ違い上手く噛み合わないカジノです。良ければ、私はどうしたら、アカウントに寝てる$100を出金できるのか、私の変わりにカジノに確認して欲しいです。

Greetings all,

I've reviewed the situation and it appears you are still missing some information necessary for account validation as well as a confirmed payout method SATOSHI.

One of my agents will be reaching out to you shortly via email to walk you through the withdrawal process. Watch for that email, communicate and follow her instructions, and hopefully we can get this settled for you.

Best wishes,

Nick and Club Player

Dear SATOSHI,

I would like to kindly suggest to follow the instructions of the casino representatives in order to withdraw your winnings successfully. Please let us know once there is any development in the process.

Hey Satoshi,

Noted, I'll have the agent attempt to contact you at this address instead.

Best,

Nick and Club Player

I just got in touch with a club player. thank you. We will send you information such as the required documents listed there.

先程、クラブプレイヤーの方から連絡もらいました。ありがとう。そちらに記載してある必要書類など、情報を送信します。

Dear SATOSHI,

I would like to ask you to provide us with an information on any development in your case.

We are currently contacting you with your new email address and providing you with this information. However, although I answered these two points, the answers seem to be different, and I am in trouble because I do not know what to answer.

• Checking account or savings account:

Savings account?

• Bank account type / name:

?? ?? ??

Please tell me the correct answer

現在、新しいEメールアドレスに連絡が入り、こちらの情報を教えております。しかしこちらの2点にの答えていますが、答えが違うようで、なんと答えたらいいかわからず困っています。

•当座預金口座または普通預金口座:

普通預金口座？

• 銀行口座の種類/名前:

？？？

正しい解答教えて下さい

Dear Satoshi,

Please be advised, that you might receive the best answer for your question from the casino's representatives, as they have certain requirements for the documents in the verification process.

I'd like to kindly ask Nick and Club Player Casino to further help us steer the player towards the right direction to finish the verification procedure and obtain his winnings.

They responded quickly to emails

After successfully reaching the withdrawal application, if the withdrawal process is completed, the withdrawal will be made. I was able to proceed to that point. This is also thanks to the support of Casino Guru. Thank you very much.

彼等は迅速なメール対応をしてくれて

無事に出金申請まで辿り着きあとは、出金処理までされたら、出金となる。ところまで話は進む事ができた。これもカジノグルの支援のおかげです。本当にありがとう感謝してます。

Hey all,

Thanks for your cooperation SATOSHI, looks like we have all the necessaries in place now. I'll see what can be done to get that approved and out the door for you.

If anything else is necessary I'll let you know but if not just let us know when it comes in!

Best,

Nick and Club Player

Dear Nick and Club Player Casino,

I will set a timer for 7 days for you, so you can inform us once the player's withdrawal will be 'out of the door'.

We become indebted to.

We request withdrawals as quickly as possible.

So far, the procedure has progressed

This is because of the cooperation of the management of Casino Guru. I'm not relieved because I submitted it as a complaint to this place with no reason and the transaction has not been completed yet, but I am satisfied that I have come so far.

I really appreciate it. thank you.

お世話になっております。

出来る限り迅速な出金を求めます。

ここまで、手続きが進んだのは

カジノグル運営の方の協力があったからです。本当にダメ元でこちらにクレームとして提出して、まだ取引は完了していないので安心感はありませんが、ここまで、来た事には、満足しております。

本当に感謝してます。ありがとう。

Greetings all,

I had the requested withdrawal reviewed for approval last week, unfortunately on review the approvals team noticed that 76.7% of all bets on the bonus were while playing Blackjack, they denied it for withdrawal. This bonus was good for slots, keno, and scratch cards only.

We will discuss the situation internally and with the casino.guru team.

Best wishes,

Nick and Club Player

thank you for contacting.

I'm a person who adheres to the bonus rules, so I don't think that's the case. As for the betting conditions of the bonus, I remember that after clearing the betting conditions with Bandit 3 of the slot, after confirming that it was converted to real money, I increased the real money with blackjack. Isn't that a mistake in confirmation? If that's true, please show me the proof and play history and make sure it's clear. I tried to check the play history at the casino, but I don't know how to read it. Can I check the history on the site in the first place? It seems that you can see the history of deposits and withdrawals. Anyway, I'm confident that I haven't violated the rules, so I think it's a mistake in checking it, but please check it again or show evidence. It's been more than half a year, so I can't say for sure, but I'm not an amateur, so if I say that I don't follow those rules, I'm not going to withdraw money. Also, surely, at Club Preiya, if you try to play a prohibited game with a bonus, the system should not open the game itself, so first of all, I realized that I can not play the prohibited game. I am. Please explain that as well. So if that is correct, I understand that this transaction is unsuccessful. nice to meet you

連絡ありがとう。

ワタシは、ボーナス規約は守る人なので、それはないと思います。ボーナスの賭け条件は私の記憶では、スロットのバンディット3で賭け条件を消化クリアした後、リアルマネーに変換されたのを確認してからブラックジャックでリアルマネーを増やしたりしたと覚えています。そちらの確認ミスではないですか？もし、それが真実ならば、その証拠、プレイ履歴をしっかり私に提示するなりしてはっきり確認させて下さい。カジノでプレイ履歴を確認しようと探したが、見方がわからないです。そもそも履歴はサイトで確認できますか？入金、出金の履歴は見れるようですけど。とにかく私は、絶対、規約違反はしてないと自信がありますので、そちらの確認ミスであると思いますが、そこをはっきり再度確認するか、証拠を提示してください。私も半年以上も経つので、はっきり言えませんが、素人ではないので、そのへんのルールを守っていないと言うことなら、出金などしようと思わないので。あと、確か、クラブぷれいやーではそもそも、ボーナスを使って禁止ゲームをプレイしようとしたら、ゲーム自体が開かないようなシステムになってるはずですので、まず、禁止ゲームをプレイする事が出来ないと認識しています。そこもちゃんと説明してください。それでそちらの言うことが正しい場合は、この取引は不成立と言うことは理解します。よろしく

Casinos that can't even see the play history of this kind of thing will refuse to withdraw, so I think it's better to stop joining the ranks of unreliable casinos for the sake of running the casino. To be honest, I wasn't relieved because I was worried about being told that kind of thing, and I was also thinking about the maliciousness of rejecting it by leaving it to me, but it's a shame for club players. I hope this withdrawal issue will not affect your future casino operations.

こういう事をプレイ履歴さえ見れないようなカジノは平気で出金を拒否したりするので、信頼できないカジノの仲間入りするのだけはカジノの運営の為にもやめた方がいいと思いますよ。正直、そういう事を言われる心配、でまかせを言って拒否する悪質さも視野に入れていたので、安心はできてませんでしたが、クラブプレイヤーには残念ですね。この出金問題が、アナタの今後のカジノ運営に響かない事を祈りますよ。

I remembered. I took advantage of this betting condition bonus. The betting conditions were only five times. So, because the prize money of 25 free spins was small, I was able to convert the bonus to real money immediately. If you change to real money, it's not a bonus. With real money, it shouldn't be a problem to increase it in any game, so I think it's absolutely strange to cancel my withdrawal. Isn't this a mistake when you have this fact? I hope you will withdraw.

思い出しました。私はこの賭け条件のボーナスを利用しました。賭け条件はわずか5倍でした。なので、25回のフリースピンの賞金が少なかった為に、すぐリアルマネーにボーナスは変換できました。リアルマネーに変わったら、ボーナスではないです。リアルマネーならどのゲームで増やしても問題ないはずなので、やはり、私の撤退をキャンセルされるのは、絶対おかしいと思います。この事実があるのに、ミスではありませんか？撤退をしてくれる事を願います。

Dear Nick and Club Player Casino,

I would like to ask you to provide us with a game history of the player, so we can examine both your side of the story and the player's. Thank you in advance.

There is no reply. It's like the club player himself admitted that he had illegally canceled my withdrawal. With this

You really lose the casino if you don't play it.

返答がありませんね。クラブプレイヤーさん自体が不正に私の引き出しをキャンセルしたと認めたようなものですね。これでは

本当にカジノは見極めてプレイしないと損しますね。

Greetings all,

I have submitted supporting documentation to the casino.guru team for review.

Best wishes,

Nick and Club Player

What is it? What is a support document? Is it my play history? It's obvious if you look at it. The no-deposit bonus I used was a FS25 bet condition of 5 times.

So I don't remember the prize clearly

I only got $ 2 to $ 3. However, if I turned Cash Bandit 3 as it was, it hit, miraculously revived and the betting conditions were cleared immediately, and I played a lot after that. Sure, I did blackjack, but I also confirmed that it was converted to real money before playing. So why do we need to bother with banned games? In the first place, it's already cash, so no matter what I played at that time, it shouldn't have been a problem! When I asked the staff if I could withdraw properly before this exchange, he said that he was okay, so I think the story has progressed so far.

Am I talking about anything strange? That will be clear if Casino Guru looks at my play history. Nice to meet you.

何ですか？サポートドキュメントとは？私のプレイ履歴ですか？見れば明らかですよ。私が利用した入金不要ボーナスはFS25回のみの賭け条件5倍というやつでした。

それで私は賞金がはっきり覚えてないが

2ドル~3ドルしか手に入りませんでした。しかし、キャッシュバンディット3をそのまま回したら当たり、奇跡的に復活をしてすぐ賭け条件はクリアしてしまい、私はずっとそれから、色々と遊びました。たしかにブラックジャックもしましたが、私はリアルマネーに変換されたのも確認してからプレイしてました。そこでなぜ、わざわざ禁止されているゲームをわざわざする必要があるだろうか？そもそも、既に現金なので、私がその時に何をプレイしてようが、問題なかったはずだし！私はちゃんと引き出しが出来るかも、今回のやり取りをする前にスタッフに問いたら、その人は大丈夫だとちゃんと言ったので、ここまで、話も進んでいるんではないでしょうか？

私はなにかおかしい事を少しでも話していますか？それは、カジノグルさんが、もし私のプレイ履歴を見れば明らかになるでしょう。どうぞよろしくお願いします。

Hello orekajidream88!

I would like to inform you that I am currently in the middle of discussion with the representative Nick about this issue. He ask me to provide him a few more time to resolve the situation, therefore I would like to advise that it would be good to wait until he will be able to come back with any kind of response.

So far we have not received any response. We would like to ask Nick and Club Player Casino to reply to the complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Thank you for your reply.

appreciate. After all, the casinos can't be proud to say that what they're doing is legitimate, so I think they'll take action to escape without contacting them. If I'm cheating, I won't complain so openly. This situation speaks for itself. I usually play at the casino to avoid such troubles, so unless I make an inadvertent mistake, I won't violate the rules. With that in mind, I would like to have discussions with the casino side on behalf of me. Thank you as always. I am grateful.

返答をまずありがとう。

感謝します。結局の所、カジノ側は自分たちのやっている事が正当な事だと胸を張って話せないから、こうして連絡もせずに、逃げるような行動を取るのだと思う。私がもし、不正を働いているなら、こんな堂々とクレームは出さないからだ。この現状が全てを物語っている。私は常日頃から、こうしたトラブルが起きないように、カジノでは遊んでいるのだから、うっかりしたミスがない限りは、規約違反などしないから。そこを踏まえた上で、カジノ側との話し合いを私に代わってカジノぐるの方にはして頂けたらと思います。いつもありがとう。感謝しています。

Greetings all,

Martin and I have been in contact on this and he has requested a compromise situation which I am looking into fulfilling. Thanks everyone for their patience in the matter.

Best wishes,

Nick and Club Player

Dear Nick and Club Player,

We are looking forward to hear from you about the further advance regarding this case, I will set the timer for another 10 days for you. In this time frame you will be able to inform us inform us, once there are any news.

Greetings all,

I genuinely apologize for the delay but the individuals I need to review this with have been taking their annual leave the last portion of the year. Everyone is expected to return the first week of January so hopefully I will have an update for you then.

Season's greetings and thanks for your patience and understanding.

Best wishes,

Nick and Club Player

Hello.

Casino player Casino

After all, $ 100 was still confiscated, there was no reason to be confiscated in the first place, and the reason why I did not process the withdrawal is that I am canceling it with a selfish argument, but are you willing to pay? Do you intend to keep your current posture as usual?

I would like you to give up on this matter as soon as possible, but I will not give up until a convincing solution is reached, as long as Casino Guru cooperates. Also, did you check the game history when converting from bonus to real money? Please report the result to me with solid evidence. First, you should tell me that. Please respond firmly.

こんにちは。

カジノプレイヤーカジノさんは

結局、$100は没収したままで、そもそも没収される理由もないし、出金処理をしなかったのも、勝手な言いがかりをつけて、キャンセルしている現状ですが、支払う気になりましたか？相変わらず、今の姿勢を崩さないつもりですか？

そちらは、私が早くこの件を諦めて欲しいと思いでしょうが、私は、納得の行く解決が出来るまで、カジノグル様が、協力してくれる限りは、諦めるつもりはありません。あと、ボーナスからリアルマネーに変換した際の、ゲーム履歴はチェックしたんですよね？その結果をしっかり証拠ありで私に報告してください。まず、私にそれを伝えるべきでしょう。しっかり対応してください。

Dear orekajidream88,

After gathering all the necessary information about your case, we have presented Nick and Club Player Casino with a solution which is fair for both parties according to our opinion. As there is an internal discussion needed at the casino's side, I would like to kindly advise we would wait for their answer, especially given the time of the year into the consideration. I am pretty sure Nick will come with a conclusion about the compromise situation in the following days and we will be able to resolve your issue soon.

Hey all,

Hope you had a pleasant holiday season.

As a compromise with Martin and casino.guru I have restored the balance to where it was before you started playing blackjack orekajidream88, now you will need to complete the $100 minimum/maximum cashout requirement playing slots and keno only to qualify for withdrawal. Once you have completed this let me know here and we can start working on getting you the funds.

Best wishes,

Nick and Club Player

Dear orekajidream88,

Thanks to the Nick's reply we were informed that the casino approved our proposal for a fair solution of this issue. Please, confirm the balance change in your account and also please let us know, if you consider this issue as resolved.

Dear orekajidream88,

We have not heard from you for a while. We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, the player hasn’t responded to our messages and questions. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.

I saw it now! nice to meet you

今見ました！よろしく