Club Player Casino - 選手の退場が遅れています。

I signed up and with the welcome sign up spins won enough to keep playing and surpassed the wagering requirements and went to withdraw says I need to be verified sent the required documents to the email stated on July 26 2023 and no response emailed support no response number don't c work chat don't work what's the deal

Dear hoffmancamron873,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would suggest that you wait at least one more week so that the casino has enough time to review your documents. I will leave this complaint opened and if your account is not verified by the end of this time frame, please, let us know and we will intervene.

Thank you for your understanding.

Best regards,

Kristina

Dear hoffmancamron873,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.