Cobra Casino - プレイヤーはウェブサイトにアクセスできません。



I was playing at this casino. I won 30 euros and then this happen. I want my money back. 30 euros.

Dear Ηρακλής,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I tried to access the website using a Greek VPN, but I haven’t been blocked. I have also checked the T&Cs and I didn’t find Greece in restricted countries:

"Citizens residing or have a citizenship from Aruba, Bonaire, Curacao, Saba, Statia, St. Maarten, UAE, Brunei, Cambodia, North Korea, Japan and Qatar are forbidden to use or access Cobraspins."

When exactly did you open an account and for how long did you manage to play before this happened?

Have you managed to somehow get in touch with the casino? If yes, please, forward any relevant communication to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Ηρακλής,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.