Cobra Casino - 出金後、プレイヤーのアカウントが無効になりました。

I withdrew 500 euros, sent my documents for verification, but they disabled my account, and now I can't access the site anymore. Cobra Casino, you despicable thieves

Prelievo di 500 euro ,ho inviato i documenti per la verifica ,mi hanno disattivato l'account, non ho più modo di entrare nel sito .cobra casino siete dei ladri schifosi

Hello Ama76,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cobra Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear Ama76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.