CoinKings Casino - プレイヤーのアカウントは、自己排除にもかかわらずギャンブルを許可しています。

This casino allowed me to play even though the operating company behind it knows that I am a gambling addict and have requested self-exclusion on various sites of this provider because of my gambling addiction. Additionally, the casino's own website mentions responsible gambling and advises setting limits. However, this casino does not offer any limits. These are misleading pieces of information. Furthermore, I was able to register using only my email address without entering my personal data. There was already a similar complaint on your site, and I hope you can help me in my case as well.

Dieses Casino hat mich spielen lassen, obwohl die dahinterstehende Betreibergesellschaft weiß, dass ich spielsüchtig bin und mich bei verschiedenen Seiten dieses Anbieters habe sperren lassen wegen Spielsucht. Zudem weist das Casino auf ihre eigene Webseite hin zum Thema verantwortliches Glückspiel und dort steht, dass man sich Limits setzen soll. Allerdings bietet dieses Casino keine Limits an. Das sind also irreführende Informationen. Zudem konnte ich mich ohne Daten nur mit meiner email Adresse registrieren ohne meine persönlichen Daten einzugeben. Es gab bereits hier auf ihrer Seite eine ähnliche Beschwerde und ich hoffe, dass Sie mir auch in meinem Fall helfen können.

Dear Grillz520,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with CoinKings Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from CoinKings Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.