CoinKings Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

I deposited 1000 USDT and received a 100% deposit bonus.

I played slot games at the casino and received 7178 USDT in cash, so I requested a withdrawal.

I was asked to verify my identity, and when I did, my account was closed and my funds confiscated.

The reason is said to be the use of a third-party payment method.

I deposit funds from my own wallet and it doesn't make sense that I used a third party payment method.

I would be happy to set up a forum for discussion.

thank you.

1000USDT入金して100%の入金ボーナスをもらいました。

カジノでスロットゲームをプレイして、キャッシュ部分で7178USDTになり、出金申請を行いました。

本人確認を求められたので提出したところ、アカウントが閉鎖され、資金が没収されました。

理由は第三者の支払い方法を使用したからだと言われています。

私は自分のウォレットから入金をしていますし、第三者の支払い方法を使用したからと言われても納得がいきません。

話し合いの場を設けてもらえれば幸いです。

よろしくお願いします。

Dear yoshida,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you effectively, could you please provide us with the following details:

• How many deposits did you make into the casino?
• Could you please specify which payment method you used to make the deposits?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

How many times have you deposited into the casino?

I made a deposit once

・Can you please specify the payment method you used to deposit?

I specified the same thing

Have you ever successfully made a withdrawal from this casino?

there is no.

thank you.

・カジノに何回入金しましたか?

一回入金しました

・入金に使用した支払い方法を指定していただけますか?

一緒のものを指定しました

・これまでにこのカジノから出金に成功したことはありますか?

ありません。

よろしくお願いします。

Have you provided any transaction statements to the casino during the KYC verification? If you have, please forward these documents to me as well at veronika.f@casino.guru. Thank you for your cooperation.