Coins.Game Casino - 虚偽の申し立てのため、プレイヤーのアカウントは閉鎖されました。

I cashed 1200 about a week ago with no worries and few days ago i hit big and i made a withdrawal request of 100 Ltc it started like there was nothing wrong but it got returned to my account after some time so i did it again this time they need more verification to be precise proof of address so i provide it i get email stating it will finish verification in48 h and they rushing it etx this morning i get a personal manager like vip everything is great then this afternoon i can't log in so i go to chat with represantative and they tell me my account is blocked canceled no money for me because i cheated trying to submit false documentation which is absurd i cashed out a week ago and suddenly im cheating because i won large amount? I need professional help please. I beg you help me! What they are trying to do is very wrong i feel helpless and i can't even explain the feeling. I never cheated i was always honest. Help me please i beg you..

Dear kestutisnarbutas11,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Coins.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Could you please list which documents you provided?
• Did the casino specify which documents were fake?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas