Cosmobet Casino - プレイヤーのアカウントがブロックされました。

I to bother you yesterday it was got me assigned up they let me sign out then they let me get a purse for big blue I purchased $20.01 and then I need to find out that they blocked me from the site beware scammer transaction number I've got screenshots

Dear krisporter900,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Did you contact customer support after your casino account was blocked to ask for an explanation?

What was the balance in your account when the casino blocked it?

Am I correct in understanding that you deposited $20 to the casino? Has this amount been successfully credited to your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I'm sorry but I went I deposited the money and to my account $20 Bitcoin when I got back from work I jumped on the casino to try and play my money and they blocked me so I never got to see what my account balance was and never even got to play one game cuz after I signed up I went to work and then I came back I was blocked cannot log on to it

Could you please confirm the name and link to the casino where you deposited money and attempted to play?

As mentioned in my previous message, did you contact customer support after your casino account was blocked to request an explanation? If so, I kindly ask you to forward all the communication between you and the casino’s customer support team that could be relevant to the investigation of your case to veronika.f@casino.guru.

Thank you for your cooperation. I look forward to your reply so we can move forward with resolving your complaint.

As I said before they block me before I could even get to speak to customer service so I have no way I'm getting a hold of them that's why I contacted y'all they as you can see I can't even access the site because they have blocked me so I mean it's pretty blatant it's black and white that they scam me

Thank you for your reply.

Do you have any evidence confirming that the $20 was sent to Cosmobet Casino? If possible, please provide screenshots, emails, or any other documents proving that you had an account with this casino. This will help us assess your case more effectively.

Looking forward to your response.

I don't the wallet they used which in on the block chain is the only thing I have ..

Have you received any emails from the casino after you opened an account or after your account was blocked? I suggest you try contacting customer support via email at support@cosmobet.com. After you receive a response from them regarding the reason why your account was blocked, kindly forward me the communication at veronika.f@casino.guru.

Dear krisporter900,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.