Cosmobet Casino - プレイヤーの出金が遅れ、アカウントが閉鎖されました。

I deposited $300! After some time, I requested a withdrawal of $190! My account was successfully verified. However, I've never received my funds! My account has been blocked! They told me I can only withdraw my funds after 6 months!!!!! This isn't even winnings, just part of my deposits!!!! Be careful! These are scammers who don't want to pay out, they just take deposits!!!

Я вніс депозитів 300$! Через деякий час замовив зняття коштів 190$! Акаунт успішно верифікував. Але свої кошти я так і не отримав! Мій акаунт заблоковано! Мені сказали звернутися за виведенням коштів через 6 місяців!!!!! Це навіть не виграш а всьго частина моїх депозитів!!!! Будьте обережні! Це шахраї які не хочуть виводити кошти а тільки приймають депозити!!!

Hello xray200,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cosmobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was verified a week ago. I deposited about $300 in real money. I did not take any bonuses. Played in casinos and sports betting. Support chat blocked me. By mail, they constantly reply to me that they have the right to block my account for 6 months. They froze the withdrawal of $190. They said that I will be able to withdraw my funds only after 6 months! $190 is not even winnings! This is part of my deposits! My personal funds! Why do I have to wait 6 whole months to withdraw my deposit????

Мій акаунт верифіковано тиждень тому. Я вніс реальних коштів приблизно 300$. Бонусів ніяких не брав. Грав і в казино і в ставки на спорт. Чат підтримки мені заблокували. По пошті мені постійно відповідають що вони мають право заблокувати мій акаунт на 6 місяців. Вивід коштів в розмірі 190$ вони заморозили. Сказали що тільки через 6 місяців я зможу вивести свої кошти! 190$ це навіть не виграшні кошти! Це частина моїх депозитів! Мої особисті кошти! Чому я повинен чекати цілих 6 місяців щоб зняти свій депозит????

Hello xray200,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru.

Done. I've emailed you their response!

Hello xray200,

Can you please advise how many sport bets have you made and if they were winning ones? Did you also win on casino games?

Please note that the player's account is usually closed for 6 months due sports betting related issues. If it is related to it, unfortunately we are not able to assist you as we are dealing with casino related isues.

Bets on sports were not profitable. I have a lower balance than my deposits. He also played in the casino. Casino representatives contacted me. They want me to send them another video with documents. I understand that my verification is still ongoing.

Ставки на спорт не були виграшними. Я маю нижчий баланс ніж мої депозити. В казино грав також. Представники казино звязалися зі мною. Хочуть щоб я їм ще відео з документами відіслав. Я так розумію моя верифікація тепер і далі продовжується.

Hello xray200,

Be sure to forward the requested documents and videos to the casino and let us know in case of any update.

I have successfully passed the video verification. I received a reply that the verification was successfully confirmed. But they don't want to withdraw my funds! This is some absurdity! They said that they have the right to keep my funds for up to 6 months!

Я успішно пройшов відео верифікацію. Отримав відповідь, що верифікація успішно підтверджена. Але мої кошти вони виводити не хочуть! Це якийсь абсурд! Сказали що мають право утримувати мої кошти до 6 місяців!

The casino paid me my funds and blocked the account. The complaint can be closed as resolved.

Казино виплатили мені мої кошти та заблокували акаунт. Скаргу можно закривати як вирішену.

Dear xray200,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru