Cosmobet Casino - 出金プロセス中にプレーヤーの認証が拒否されました。

Verification issues, so recently i managed to win till about 39usd, which i then tried to withdraw 35usd, they told my to start verification, which i did, i did the front and back picture of id cards and selfie with id including a paper which states my names and date. Additionally i send a recent bank statement for proof of address and all these was rejected.. I have done kyc on other site with similar documents and it was verified almost instant but cosmobet... I dont know

Dear coolmenthol52,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Update: everything has been resolved as of today, verication just took way too long. After being verified i was able to withdraw my funds on 35 usd thanks

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, coolmenthol52, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru