Crazy Luck Casino - 選手の退会が遅れました。

The casino admits that they owe me the payout, keeps telling me its on the way, but they never send it. this has been going on since march.

Dear jaimev33,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have not made any successful withdrawal with them. I have been verified. I did use a bonus and these funds are what I was allowed to cash out from them. They just say that the money is on the way and never send it.

Thank you for your reply, jaimev33. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account? Which payment method to withdraw your winnings have you opted for?

Moreover, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

i received my payout from crazy luck today. thank you for your help!

Awesome news, jaimev33. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.