CrownPlay Casino - プレイヤーの撤退が遅れています。

It has been 10 days and they keep saying nothing but that your withdrawal is safe and to be a little more patient.

Έχουν περάσει 10 μέρες και δεν λένε τίποτα παρά μόνο η ανάληψη σας είναι ασφαλείς και λίγο υπομονη ακομα

Dear n41920180,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Everything is fine, you just don't want to pay, everything else is just to say, unfortunately it didn't allow me to play in your casino and also until Wednesday they told me that we are within the limits and after the days passed due to the amount of work there you understand what they say lies and they just don't pay

Μια χαρά είναι όλα απλά εσείς δεν θέλετε να πληρώσετε όλα τα άλλα είναι για να λέμε δυστυχώς δεν επέτρεπε να παίξω στο καζίνο σας και επίσης μέχρι και την Τετάρτη μου έλεγαν ότι είμαστε μεσα στα όρια και αφού πέρασαν οι μέρες λόγο όγκου εργασίας εκεί καταλαβαίνεις ότι λένε ψέματα και απλά δεν πληρωνουν

Hi n41920180,

I completely understand how frustrating this situation must be for you, and I want to assure you that I’m here to help. I’m going to extend the timeline by an additional 3 days, giving the casino a full two weeks to process your payment. If there’s no progress by then, we will step in and take further action.

Let’s stay hopeful and optimistic for positive news regarding your withdrawal.

Thank you so much for your patience and understanding during this time.

It's been like two weeks, so what should I do to get my money?

Έχουν περάσει είδη δύο βδομαδες δηλαδή τι πρέπει να κάνω για να πάρω τα λεφτά μου

The next step is to go to a judge, I don't see anything else

Το επόμενο βήμα είναι να πάω δικαστικός δεν βλέπω κάτι άλλο

And as always I sent them a chat and they say there is a delay but don't worry your withdrawal is safe

Και όπως πάντα τους έστειλα τσατ και λένε υπάρχει καθυστέρηση αλλά μην ανυσηχητε η ανάληψη σας είναι ασφαλής

I don't see my withdrawal happening at least so others don't lose their money

Δεν βλέπω να γίνεται η ανάληψη μου τουλάχιστον να μην χάσουν άλλοι τα λεφτά τους

I don't see that you helped me either

Δεν βλέπω να με βοηθατε και εσεις

Far far away don't play anyone they ate my money

Μακριά μακριά μην παίξει κανένας μου φάγανε τα λεφτα

Dear n41920180,

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much for your cooperation and confirmation in the forum discussion.

For reference, you can view the confirmation here: https://casino.guru/forum/complaints-discussion/crownplay-casino-probleme#post-151083.

Please don’t hesitate to contact our Complaint Resolution Center if you encounter any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru