CrownPlay Casino - プレイヤーの撤退が遅れています。

Hello, I have problems withdrawing money from CrownPlay Casino,

I won the money on July 12, 2024 and have not received any payout to date.

They cannot help you in the chat and ask for your patience.

When I asked in the chat today, the 500 euros were transferred directly back to the account.

Support isn't responding, I don't know what to do next.

Greetings

[personal information hidden by Casino Guru]

Guten Tag, ich habe Probleme bei der Auszahlung im CrownPlay Casino,

Ich habe das Geld am 12.07.2024 gewonnen und bis heute keine Auszahlung.

Im Chat können sie nicht weiterhelfen und bitten um Geduld.

Als ich heute im Chat nachfragte wurden die 500 Euro direkt wieder auf das Konto zurück überwiesen.

Der Support antwortet nicht, ich weiß gerade nicht mehr weiter.

Grüsse

[personal information hidden by Casino Guru]

Dear hausdamesilber,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hello, I have contacted support and customer service several times.

Then the money is simply booked back and the payout is delayed even further.

I urgently request a solution.

Greetings

Gerlinde

Hallo, ich habe mehrfach den Support und den Kundendienst angeschrieben.

Dann wird das Geld einfach zurück gebucht und die Auszahlung verzögert sich noch weiter nach hinten.

ich bitte dringend um eine Lösung.

Grüsse

Gerlinde

Just spoke to the chat again, just lies and deception.

Habe gerade wieder mit dem Chat gesprochen, nur Lug und Betrug.

The money arrived in my account today, you can close the case.

Thanks

Das Geld ist heute auf meinem Konto eingegangen, sie können den Fall schließen.

Danke

Dear hausdamesilber,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru