CrownPlay Casino - プレイヤーの撤退が遅れています。

Every time I request withdraw dollar amount is not found on my account and then 3 days later money has been put back into my player account. The only information they can give me is that it takes 3 business days - however it’s now been 2weeks since I requested.

I have tried to speak with customer support so many times and they are hopeless they just give the same answer.

Hello Dyl2024,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CrownPlay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Dyl2024,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Spent my own money

Hello Dyl2024,

Please answer to all the questions.

Dear Dyl2024,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.