Crypto-Games.io Casino - プレイヤーが賞金を受け取れずにいます。

This casino robbed me. Upon seeing 7.1 trust score on this casino, I registered. Deposited 200, won my first bet but then I saw that there is 3x rollover requirement. I completed it and asked for a withdrawal of 203 USDT (they fine you 3 USDT fee) on Feb 2nd 13:28 P.M (GMT +3). They send an email immediately stating my withdrawal was pending. It has been more than 50 hours, as you can guess, nothing. I also have 378.44 USDT on my account. I want them to complete my withdrawal and be able to withdraw the rest.

Whenever I connect to live support, there is only one person, always the same, and they tell me that they proceeded the issue to finance and they will email me. No one contacts me... They keep telling me to wait. Wait until what exactly?

I am sending a few attachments.

-Proof that I have 378.44 on my account

-Proof of 203 USDT withdrawal asked (since there is no history or whatsoever on the site, I am sending the email that have sent me)

-Proof of my bets

-Proof that I have no amount locked (non-wagered)

I ask you to please decrease their trust score and put a warning that this casino does not pay. Why are you doing this to people casino.guru? You were supposed to help gamblers, not scammers.

Dear kayraa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear kayraa,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear kayraa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.