Crypto-Games.io Casino - プレイヤーの賞金は没収されました。

I took a deposit bonus after a small deposit. I got the bonus up to 630 and finished wagering and then 600 was taken from me. I was told it was in the bonus terms but it doesn't say anywhere

Dear andrewconnelly2222,

Thank you for submitting your complaint. I’m sorry to hear about your negative experience. I have reviewed the Terms and Conditions for the welcome bonus, and here’s what I found:

With each bonus activation, we enforce a $15 maximum bet to support responsible gaming. After the wagering requirements are met, the post-wager balance is capped at the combined value of your deposit and bonus, ensuring a fair gaming environment.

According to our Fair Gambling Codex (link), we consider win limits to be unfair and predatory only when applied to real money gameplay. However, we accept bonus Terms & Conditions that restrict the maximum cashout from bonus play.

If you have any additional information that could support your case, please feel free to share it with me. Otherwise, I will have to reject your complaint based on the current Terms and Conditions.

Thank you for your understanding.

Best regards,

Veronika

Dear andrewconnelly2222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.