Crypto Loko Casino - プレイヤーが賞金を受け取れずにいます。

They play games too much they Make you follow the rules but they don't follow their own I'm thinking about taking a little vacation pretty soon just to go visit them Cause I got nothing better than you.As a matter of fact I just put the flight tonight I'll be out there sometime in the next 2 weeks that's right.

Dear Bombarddz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I sent you screenshots of their rules and regulations it says 1 day to get approved maybe less once approved immediate Payout possibly on unusual circumstances could take up to 72 hours. So you keep saying up to 14 days that's not what this casino says and that's why I play there that's the only reason it says instant withdrawal after 1 hour may take up to 72 on unusual basis it's been a week

Dear Bombarddz,

Have you received your withdrawal from the casino yet?

Dear Bombarddz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.