Crypto Loko Casino - プレイヤーのアカウントが突然アクセスできなくなりました。

I submitted a withdrawel of 2000 it was approved then all of a sudden i am no longer able to sign into my account with no email saying why and no explanation.

Dear fenskebrandon81,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crypto Loko Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino and since when exactly has your account been inaccessible to you?
• What games did you play to accumulate your current balance in the casino? (slots, live games)
• Did you achieve your current balance with or without an active bonus? 
• Have you contacted casino support regarding the situation? What explanation have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear fenskebrandon81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.