Crypto Loko Casino - プレイヤーの出金リクエストが遅れています。

Hello,

Id like to complain about Crypto Loko not allowing me to withraw the amount I deposited and my winnings. At first I deposited $51 to see how fast they process withrawals but to my surprise they won't allow me and their representative gave me a bonus to play and after I won again and my wager turns to zero, they still wont allow me and said I should deposit again. My winnings now is at $2000 and have tried to withraw again nut they keep declining my request. Please help me I really need my money back. Please see screenshots attached

Dear yokomatulog,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crypto Loko Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what bonus you accepted and played? Was it a deposit bonus or a free chip?
• Could you please share your communication with the casino, regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Tomas,

Thank you for attending to this. Okay i firstly used consecutive no deposit bonuses and was not able to withraw my winnings as explained by their representative

So that's fine. And because of that I tried to deposit $51 to see how fast withtawals take and to my surprise i could not withraw my own deposit so I spoke with another representative and we agreed that I continue playing and they will just add another bonus coupon for me. So everytime A coupon is placed, all details will show including the amount of playthrough I should accomplish. And when everything has been met, the amount of playthrough will go down to zero, the coupon will get removed, and the bonus balance will transfer to the withrawable balance. Which is all what shows in my account already. So i tried to withraw and they wont allow me. I spoke with another rep who was really rude and advised that i should make another deposit. But i dont believe them anymore as it really feels like a scam already. So i just continued playing and now i have reaced $2000 but still they wont allow me to withraw. My account clearly shows that my balance is already withrawable as per the screenshots ive sent. I wont make another deposit. You guys can try their site and see that only of all conditions are met, then the balance will show withrawable. But they still wont allow me. Its getting really frustrating.

When my withrawable balance was small they told me i cannot withraw and they wanted me to make another deposit to be able to withraw. Now that my withrwable balance is already at $2000, will they say that again? Or will they change their conditions? Please help let me know what to do to withraw my balance. I really need it already.