Crypto Loko Casino - プレイヤーの残高がなくなりました。

I submitted the withdrawal for $200 on Sunday through Bitcoin supposed to been instant or within 10 minutes I still was waiting as of yesterday....

I canceled the withdrawal resubmitted one for $180 keeping $20 on my account I then had my $20 up to $100 I decided to take a break from the game when I returned to my phone my balance was zero.. in my withdrawal had been changed from $180 to $280.10 but now with manager approval I showed some screenshots I took of that.

No I checked throughout the night to see if the money had came nothing all night. In the morning I tried to contact crypto loko again now they're telling me my withdrawal had been canceled because it was denied due to mix deposits? They would never give me an answer on that but here we are with nothing

Dear tjv6987602,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask a few questions so I better understand the situation.

Do I understand correctly your winnings were accomplished using a no-deposit bonus? Did the casino specify which terms&conditions were breached? Could you please describe whether you deposited in the casino previously?

Thank you in advance for your reply.

Best regards,

Tomas

It was a free spins loyalty bonus coming from depositing previously. It said I had no playthrough to go through and I was authorized to withdraw all $200. After 3days waiting I canceled the withdrawal and submitted a new withdrawal of $180, and played the 20 up to 100 when I took a break and came back I had $0 in my account and now a manager approved withdrawal of $280 the next day I checked on it to find the casino now saying I had mixed deposit so it was all taken

Dear tjv6987602

What were your final winnings from the loyalty bonus? Would you be able to forward what were the rules associated with the loyalty bonus? Forward it to my email at tomas@casino.guru or alternatively post it here. Please also include any relevant communication between you and the casino. I'll look forward to your reply.

Dear tjv6987602,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.