Crypto Loko Casino - プレイヤーの賞金は没収されました。

I deposit 50 dollars to get one free spin on the wheel. I won 30 free spins on the wheel. After lossing my 50 I could redeem the 30 spins, so i did. I won around 300 with it. I had a wager of 8,000. I completed the wager and had 4503.97, and right at the moment I did my money was gone. I looked and seen they did a coupon reversal and stol my winnings from me.

Hello Doom2299,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crypto Loko Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was this the first ever bonus you used in the casino? Is it possible to forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Okay, I did not understand there was a max payout of 50. But with that said I have played again and to max cash out. There was a 3000 plus play that I have completed. My status shows approved. Now they say they need in my documents a id. The problem is there is no way to upload it. They said by email but not sent to me. The new amount is for 2000.

I think things may be okay now. They helped me get id in, so time will tell. For now I will close the case.

Okay, I was payed out.

Dear Doom2299,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru