Crypto Loko Casino - プレイヤーの賞金は没収されました。

Good afternoon, could you explain why the withdrawal that was made has been canceled? I have properly followed through with the bet, but all of my winnings are gone. If you're not going to deposit, why don't you return the money to the account? I now have nothing. Everything has been taken from me, even the last dollar I had left, and I haven't received any notice about what transpired.

Buenas tardes, ¿podrías decirme por qué se canceló el retiro que hiciste? Cumplí correctamente la apuesta, ahora me quitaron todo lo que había ganado. Si no van a depositar ¿por qué no devuelven el dinero a la cuenta? No tengo nada. Me quitaron todo, hasta el dólar que me quedaba, y no tengo notificación de lo sucedido.

Dear alagosr89,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Crypto Loko Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify if you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals before?

Could you kindly confirm if you passed the full KYC verification?

Have you contacted customer support of the casino to ask about the reason for canceling your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear alagosr89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear, thank you very much but close the case I will no longer play in that casino. thank you for your management and quick response

Estimada, muchas gracias pero cierre el caso ya no jugare mas en ese casino. gracias por su gestion y rapida respuesta

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.