Crypto Loko Casino - プレイヤーはロックアウトされており、撤退を求めています。

I made a deposit a few months back I did't have time to play the casino. After returning trying to login to casino let to an error page.When asked to support throught their email they say waiting time is 72business hours but it has been 8days with no reply.I want to withdraw the money I deposited but can't login to site and support doesn't reply back.

Dear suprasidh555,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crypto Loko Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Have you tried to log into your account later? With what result?
• Have you made any previous deposits in the casino?
• Was your account verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I signed up the casino in May

I can't login at all it leads to error page

I have made only one deposit that was in May of about 21$

I wanted to log back in to get verified but the casino never replies

I apologize for not replying sooner.

Could you please share your attempts to contact the casino and resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

They haven't replied its been like more than 2 weeks already

Could you please provide proof of depositing in the casino?

Please share a screenshot here, or send the information to my email at tomas@casino.guru

Yes I had taken the screenshots of deposit the day I deposited I remember. Here you go

So the casino doesn't reply at all?????

Thank you very much, suprasidh555, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear suprasidh555, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Crypto Loko Casino representative to join this conversation. 

Dear Crypto Loko Casino, could you please provide more information about this case? 

Looking forward to your reply.

Greetings all,

The account was closed by our security department as it shared similar details to other accounts which had security issues previously. Please provide your Bitcoin address here suprasidh555 and I we should be able to refund the deposit.

Best wishes,

Crypto Loko

Greetings suprasidh555,

Thank you for your cooperation. We have submitted the Bitcoin address to our finance department who will process the refund in the coming business days.

Best wishes,

Crypto Loko

Dear Crypto Loko Casino, 

thank you for the update. Could you please confirm whether the withdrawal has been processed?

I have received the funds from cryptoloko Thanks a lot to the casino executive. Many many thanks to casinoguru team for helping me out.

Dear suprasidh555,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Katarina Duboak

Casino.Guru