Crypto Loko Casino - プレイヤーは残高を引き出すのに苦労しています。

I deposited using a no rules bonus, completed the roll over and they keep denying me a withdraw without giving any reason as I have done everything correctly. My account was fully verified ahead of time.

Hello nikeeclipse,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crypto Loko Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Is it possible to forward the link or a screenshot of the bonus you used? Is this your first withdrawal request from the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

So I could of mixed up the sites and sending my verification ahead of time for CryptoLoko. My withdraw was denied multiple times and not once was I made aware of the reason. It took me getting angry over live chat to finally get an email on the 20th asking for address verification. So I must of sent it before with my ID since they didn't ask for my ID.

I responded to their request on 5/20 at 9:44am and was told my issue would be resolved within 3 days. Well here we are on 5/24 now and I haven't gotten a reply. So I connect to live chat again and he tells me I need to send verification for address, which I explained to him I did and sent him screenshots. Now apparently I will get a response in 12-24 hours because he escalated the issue. I will attach as much details as I can.

Case closed. Funds arrived in my account yesterday.

Dear nikeeclipse,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru