Crypto Loko Casino - 選手の退会はキャンセルされました。

joined and made a single account

used 1 free chip

won a jackpot

finished the play through

and then was told my withdrawal is canceled due to management decisions

this is why I didn’t want to deposit real money with them until I saw how they are

its a new casino with little to no reputation

I recommend every stay as it is a scam

Dear Eclipse777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Could you please advise if you have redeemed any other promotional offers from this casino in the past?

Additionally, I have checked the general bonus terms and conditions, and this is what I found (here):

"NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

...

3. Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 times the face value of the bonus, with a maximum of $50. All free chips valued below $50 will come with a cashout limit of no more than, nor less than, $50."

Could you please advise how much was the value of the Free Chip that you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

it was my first free chip ever with them and it was 105$

they claimed something about their sister casinos but gave no further info

Thank you, Eclipse777, for your reply. Could you please forward any relevant communication to petronela.k@casino.guru? Looking forward to hearing from you.

Dear Eclipse777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.