CryptoBetSports Casino - プレイヤーのアカウントが閉鎖され、資金が遅延します。

Hello, I received an email yesterday stating that CryptoBetSports will no longer operate in my country and that I should request a withdrawal within the next 30 days.

I subsequently withdrew €171 via Bitcoin yesterday. I haven't received the money, but now I can't log in either. When I log in, it says my location is disabled. Even though the message said I should withdraw within the next 30 days, the account is now closed, and my money hasn't been paid out yet.

There was no response to my email inquiry.

I hope I can get help here.

Hallo, ich bekam gestern eine Email, dass CryptoBetSports nicht mehr länger in meinem Land operieren wird und ich die nächsten 30 Tage eine Auszahlung veranlassen sollte.

Ich habe daraufhin gestern 171 Euro via Bitcoin ausgezahlt. Das Geld habe ich nicht erhalten, aber ich kann mich jetzt auch nicht mehr einloggen. Es wird beim Login angezeigt, dass mein Standort deaktiviert ist. Obwohl in der Nachricht stand, ich sollte in den nächsten 30 Tagen auszahlen. Jetzt ist das Konto geschlossen und mein Geld ist noch nicht ausbezahlt.

Auf meine Nachfrage per Email wurde nicht geantwortet.

Ich hoffe mir kann hier geholfen werden.

Dear AK1982888,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello, the website was closed yesterday and I still haven't received my payout of 171 euros via bitcoin from April 2, 2025.

If you send them an email, you get the message "The email address was not found." I have the feeling that all casinos are cheating their customers these days. What can you do now? Is it that easy for the casino to simply close the site and not pay out the customers' funds?

Hallo, die Website wurde gestern geschlossen und meine Auszahlung vom 02.04.25 über 171 Euro via bitcoin habe ich immer noch nicht erhalten.

Wenn man denen eine Email schickt, dann bekommt man die Meldung "Die Mailadresse wurde nicht gefunden". Ich habe das Gefühl, dass alle Casinos mittlerweile die Kunden betrügen. Was kann man jetzt machen? Ist es für das Casino so einfach, einfach die Seite zu schließen und den Kunden ihre Gelder nicht auszuzahlen?

Thank you very much, AK1982888, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi AK1982888, 

I have looked at your case and understand the situation. The casino seems to have closed its operation. Let me try and contact the casino and I will do my best to help. I would like to invite CryptoBetSports Casino to the conversation to participate in the resolution of this complaint.