CryptoBetSports Casino - プレイヤーの撤退が遅れています。

Hello, I have a verified account at cryptobetsports.com. On 11/28/24, I initiated my first withdrawal to my Jeton Wallet, and it was processed within a few hours. After receiving the confirmation email, the money was immediately available in my Jeton Wallet.

On 12/23/24, I initiated another withdrawal of 500 Euros, also through Jeton. A few hours later, I received an email stating that the withdrawal had been successfully completed. A Jeton withdrawal usually reaches my Jeton account instantly, with no waiting time. To this day, the money has not reached my Jeton Wallet. I have sent several emails to CryptoBetSports. The customer service is an absolute disaster. With luck, I received a single reply a day later, stating that they would investigate and get back to me. Nothing has happened so far. I'm hoping for some assistance here. Attached is my conversation with Jeton and the evidence that my withdrawal was supposedly completed.

As proof of the correctly completed withdrawal, CryptoBetSports should be able to provide me with the Jeton transaction reference number.

Hallo, ich habe ein verifiziertes Konto bei cryptobetsports.com. Ich habe am 28.11.24 mene erste Auszahlung auf mein Jeton Wallet veranlasst und wurde auch sofort innerhalb weniger Stunden ausgezahlt. Nach der Bestätigungsemail war das Geld sofort auf meinem Jeton Wallet.

Am 23.12.24 habe ich dann eine weitere Auszahlung veranlasst über 500 Euro, ebenfalls über Jeton. Nach wenigen Stunden bekam ich eine Email, dass die Auszahlung erfolgreich abgeschlossen wurde. Eine Jeton Auszahlung erreicht sofort mein Jeton Konto, da gibt es keine Wartezeiten. Bis heute ist das Geld nicht auf meinem Jeton Wallet eingegangen. Ich habe mehrere Emails an CryptoBetSports geschrieben. Der Kundenservice ist eine reine Katastrophe. Ich bekam mit Glück eine einzige Antwort einen Tag später, dass man nachforschen würde und sich dann melden würde. Es ist nichts bisher passiert. Ich hoffe mir kann hier geholfen werden. Im Anhang meine Konversation mit Jeton sowie die Nachweise, dass meine Auszahlung angeblich abgeschlossen wurde.

Als Beweis für die korrekt abgeschlossene Auszahlung müsste CryptoBetSports mir die Jeton Transaktions Referenz Nummer nennen können.

Dear AK1982888,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.