CryptoBetSports Casino - プレイヤーの賞金は没収されました。

On February 23rd I won $4300.

After that, I applied for a withdrawal, but since the limit for one withdrawal is $1,000, I applied in installments.

However, only the first $1,000 was approved for withdrawal, and the remaining $3,700 was never returned and the casino closed down.

2月23日に4300$の勝利をしました。

その後、出金申請を行いましたが、1回の上限が1000$の為、分割して申請しました。

しかし、出金は最初の1000$のみ承認され残りの3700$は手元に戻ることなくカジノが閉鎖しました。

Dear karuro25,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you contacted customer support at support@cryptobetsports.com, as suggested on the casino website?

Have you passed the full KYC verification?

Did you play with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

KYC verification is complete.

I requested a withdrawal to the support address, but there was no response.

As for bonuses, I received a bonus from VIP with no wagering requirements.

Free spins are 1$ x 500.

KYC認証は完了しました。

サポートのアドレスに出金の催促をしましたが、全く応じて貰えませんでした。

ボーナスなついてはVIPから賭け条件なしのボーナスを貰いました。

フリースピン1$×500回です。

Please forward me the email you sent to the casino customer support at veronika.f@casino.guru. Thank you for your patience and cooperation.

The email has been forwarded.

Please confirm

メールを転送しました。

確認お願いします

Thank you very much, karuro25, for providing all the necessary information. I'll try my best to help you resolve the issue by contacting the casino.

I’d like to invite a representative of CryptoBetSports Casino to join the conversation and participate in the investigation of the case. Could you please provide more information about the player's withdrawal?