CryptoBetSports Casino - プレーヤーの暗号通貨の出金が見つかりません。

Hello, casino claims that my withdrawal request was proccessed. However, i have not received money. Withdrawal was requested via crypto. I asked them for transaction hash, they said they will send me by email, but as i have not received money, i do not belive them. Can we please invite casino representative, to clarify the situation.

Additional info:

Winning was with real money

They have not asked for verification

Hello Mdecade,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CryptoBetSports Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? Is this your first withdrawal request? Since when exactly is it pending? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I have regitered on 7 August 2023. Yes it is my first withdrawal. They have not requsted for verification

"Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request."

It has "completed" status. If it had pending status, no question. But the claim that they sent me money.

In TRON blockchain transaction time 1-2 minutes.

Hello Mdecade,

I understand that crypto transaction may be instant but the "completed" status may still indicate otherwise - like the casino reviewed your request and accepted it so may be queued in their finance department. We always do recommend 2 weeks no matter what payment method the player used.

They confirmed that they sent money. They do not say that money is in queue. That said that they sent me money.

And now they gave me random hash with wrong amount claiming that, they made that withdrawal

I got my money. You can close complaint.

Dear Mdecade,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru